Powering on with a black screen after installing RAM.
Powering on with a black screen after installing RAM.
I understand if this was addressed before; I didn't manage to find a fix on my end. Here are the details of what I have:
- Hardware specs before proceeding: HP Elitedesk 800 g1, SFF, Core i5 4570, 2 x 4GB DDR3 1600MHz RAM, EVGA 750W 80+ Gold PSU, 2TB SATA HDD with 250GB SSD, BIOS version L01 v02.71, dated 05/09/2017.
- Case replaced earlier.
- New RAM installed: 4 x 4GB DDR3 1600MHz, but only half used for another project.
- After upgrade, encountered a black screen that persisted.
- CPU cooler activated "Hyper Drive" and I shut it down to prevent damage.
- Tried CMOS reset via button on the motherboard and removing the battery.
- Tested all four RAM slots with both 4GB and 16GB sticks; slots function correctly.
- Still experiencing boot issues even with a single 16GB stick connected.
I'm aware this machine is capable of supporting up to 32GB DDR3 1600MHz RAM, but I don't have confirmation on the channel configuration (single, dual, or quad). Please let me know if you need further clarification!