F5F Stay Refreshed Hardware Desktop Ports remain limited to USB 2.0 even after multiple adjustments.

Ports remain limited to USB 2.0 even after multiple adjustments.

Ports remain limited to USB 2.0 even after multiple adjustments.

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Dat_Asian_
Member
146
01-20-2017, 01:51 AM
#1
You're facing challenges with your ASRock Z370 Extreme 4 motherboard. The USB 3.0 device isn't being recognized by any USB ports, and the installed driver seems incorrect—Microsoft lists Intel ® instead of the correct 3.1 version. Despite removing and reinstalling the driver, the issue persists. Your support team has ruled it a faulty board, but you're hesitant to replace it if a fix isn't possible. You're using Windows 10 64-bit with the latest BIOS, and drivers are up to date. Consider checking for firmware updates from ASRock or contacting their support for further troubleshooting steps.
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Dat_Asian_
01-20-2017, 01:51 AM #1

You're facing challenges with your ASRock Z370 Extreme 4 motherboard. The USB 3.0 device isn't being recognized by any USB ports, and the installed driver seems incorrect—Microsoft lists Intel ® instead of the correct 3.1 version. Despite removing and reinstalling the driver, the issue persists. Your support team has ruled it a faulty board, but you're hesitant to replace it if a fix isn't possible. You're using Windows 10 64-bit with the latest BIOS, and drivers are up to date. Consider checking for firmware updates from ASRock or contacting their support for further troubleshooting steps.

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_ImSky_
Member
73
01-21-2017, 04:46 PM
#2
This sounds like a bios reinstall to me. If it happens again the bios might be what is messed up. That or something really deeply unusual anyway.
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_ImSky_
01-21-2017, 04:46 PM #2

This sounds like a bios reinstall to me. If it happens again the bios might be what is messed up. That or something really deeply unusual anyway.

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stian00
Junior Member
31
02-08-2017, 06:19 AM
#3
I checked the installation guide at the provided link and confirmed the steps. I also looked at the BIOS version page, noting there are two versions of BIOS 4.20 available. I considered installing the larger 13.04MB version, though I’m not sure if it’s necessary.
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stian00
02-08-2017, 06:19 AM #3

I checked the installation guide at the provided link and confirmed the steps. I also looked at the BIOS version page, noting there are two versions of BIOS 4.20 available. I considered installing the larger 13.04MB version, though I’m not sure if it’s necessary.

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SkullHeartz
Junior Member
12
02-08-2017, 06:50 AM
#4
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SkullHeartz
02-08-2017, 06:50 AM #4

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_victorplayer_
Member
75
02-08-2017, 07:35 AM
#5
It’s a very long wire. Occasionally things occur. Also, for various reasons, firmware updates can get quite messy. Rarely does it happen, but it has. That’s why one redownload and reinstall just to be safe is necessary.
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_victorplayer_
02-08-2017, 07:35 AM #5

It’s a very long wire. Occasionally things occur. Also, for various reasons, firmware updates can get quite messy. Rarely does it happen, but it has. That’s why one redownload and reinstall just to be safe is necessary.

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CatBuggz
Member
248
02-09-2017, 12:04 PM
#6
It turned out I just needed to turn on XHCI in my BIOS. Tech support didn’t realize that and kept telling me I had to pay over $200 for a new motherboard, which is really annoying. Hope this assists someone else later.
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CatBuggz
02-09-2017, 12:04 PM #6

It turned out I just needed to turn on XHCI in my BIOS. Tech support didn’t realize that and kept telling me I had to pay over $200 for a new motherboard, which is really annoying. Hope this assists someone else later.

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mccoop03
Posting Freak
910
02-25-2017, 08:19 AM
#7
You just acquired a motherboard packed with numerous 3.1 ports, which is definitely great news.
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mccoop03
02-25-2017, 08:19 AM #7

You just acquired a motherboard packed with numerous 3.1 ports, which is definitely great news.