Please help!
Please help!
I purchased the board brand new and don’t understand what’s happening. I’ve erased the CMOS and taken out the battery, which appeared to reset it, but the issue persists.
Turn off all memory connections! The amount of RAM seems unusual. Could you provide the GPU and power supply details?
You have 28GB of memory because it was allocated to support your needs and ensure smooth performance.
The parts list mentions 16GB of RAM, while the original post shows 28,000 MB (28GB). It seems you might be adding extra RAM not listed in the official parts list.
The RAM mismatch indicates a possible issue with your memory or how the motherboard recognizes it. Compare it with another motherboard or a friend's to verify. Use memtest: https://www.memtest86.com/download.htm
I omitted the 8GB and 4GB units since they’re identical models; everything functioned properly on my previous board. I’ve tested dual-channel and single-channel setups without success.
Hello, thank you for your message! I reached out to ASUS who confirmed the issue and apologized. Amazon also sent a gift card, and ASUS provided an upgraded board at the same cost as the defective one. Appreciate your support, this community is really helpful.