Persistent internet interruptions lasting over a month
Persistent internet interruptions lasting over a month
Hello everyone,
Since early April, I’ve been dealing with an unpredictable and bothersome online problem. As a Twitch streamer, my internet connection frequently drops for 5 to 10 seconds during streaming sessions. This can happen anywhere from zero to six times each night. It usually occurs at least once, even when I’m not streaming—just browsing other streams.
I’ve tried to narrow down the cause: I tested on another PC streaming simultaneously, which only shows the issue on my main machine. I’ve replaced Ethernet cables several times and stopped programs that might be responsible. The problem doesn’t appear when OBS is running. It also happens when I was simply watching a video online with Google Fiber. Before assuming it was my PC, they swapped all network hardware in the apartment. I’ve tried disabling unnecessary apps like Google Drive and the Twitch desktop app.
When the internet cuts out, OBS displays frame loss, but my whole system isn’t slowing down. Task Manager shows no unusual CPU, memory, or disk activity—just a sharp drop in upload and download speeds on just this computer. The issue affects my uploads to Twitch, streaming of Twitch music, and my connection to World of Warcraft (ping spiking from 50ms to 350ms).
I’m running a custom build with a Ryzen 1700X and Crosshair Hero VI graphics card. I haven’t reformatted the PC yet because I was holding off on that step. Any suggestions or troubleshooting steps would be greatly appreciated. I’m also considering a full motherboard replacement, but I’m not sure if it’ll help.
Please let me know if you have any ideas or actions to try next!
I support Zagna's suggestion. Consider using a different NIC initially. If your issue stems from the motherboard itself, the built-in NIC might be the cause and fixing it could save costs. Verify local settings such as DNS—do you rely on your ISP’s DNS or another service? If these measures fail, reformat your PC before purchasing a new motherboard. It’s wise to install only essential software to test streaming quality. Proceed carefully with NIC/LAN tools, even vendor-provided ones.
I've followed both of your suggestions and placed an order for a different NIC at a lower price. Excellent choice! I'm currently using the ISP's DNS settings. Would switching DNS affect my connection? I might test it out. I wasn't aware those two could be linked. I'll attempt a reformat if the new NIC doesn't resolve the issue. I plan a minimal software installation. Thanks for all the great advice!
It's definitely not a certainty, but a possibility. Try using a free DNS like Cloudflares option - https://1.1.1.1/ Or Google's DNS - 8.8.8.8 Takes seconds to change and something you can test while waiting on the NIC.