Performance problems occur in the notebook at certain locations.
Performance problems occur in the notebook at certain locations.
Hello, I understand your concern. I've looked for this problem elsewhere, but I'm still seeking assistance. I own a 2023 Dell 5430 notebook for work. At the office, I typically use DELL D6000 or WD22TB4 docking stations with one or two monitors (no fixed seating, so availability depends) and Ethernet. Everything functions properly. At home, I use the same dock models (my own), always two monitors—a 26" ultrawide LG and a 21.5" HP—and either Ethernet or Wi-Fi (500 MB fast). However, when I need more graphics for tasks like PowerPoint or Teams meetings, the GPU usage spikes to 99%, making the notebook unusable until I restart it. My company provided me with a 7490 notebook from 2019 after several tests and driver updates; its battery stopped working unless connected to power, unlike my current model. I've searched extensively for this issue, some suggesting it's a TEAMS problem, but it also occurs during other activities, and no colleagues at my workplace have experienced the same. After Dell's testing, they replaced my 5430 with a 5440 featuring an i7 processor and 1 TB SSD, which seemed to resolve the issue for about two to three weeks. Now, the problem has reappeared. I've tested multiple times at home—connecting via Wi-Fi or Ethernet, using one or two monitors, disabling graphics—yet it still happens intermittently. This is frustrating. I'm worried about what might be wrong in my home setup (I have other PCs, MACs, and games, none of which have this issue). Could anyone help me identify the cause?
Many Dell Latitude laptop versions face significant throttling challenges over the past fifteen years. Minor shifts in temperature, CPU usage, or GPU power can initiate this behavior. An improperly recognized power adapter from Dell can also cause intense throttling. The issue may resolve temporarily or persist until the system restarts. Rebooting doesn’t always fix it. As sensors degrade, accumulate dirt, or malfunction, throttling incidents tend to increase. Some cases appear unpredictable, making it hard to pinpoint the root cause. Using external monitors forces the GPU to work harder, generating more heat and potentially triggering throttling. The CPU or GPU can operate near safe temperatures; other factors also play a role. Throttling can stem from various sensors. Finding a reliable solution for these laptops is often difficult. To document your experience better, try running ThrottleStop 9.6 at https://www.techpowerup.com/download/tec...ottlestop/. On the main screen, ensure the Log File option is selected and operate normally. After testing, close ThrottleStop to finalize the log. Save this file in your ThrottleStop/Logs folder. Share a screenshot of the ThrottleStop interface, along with FIVR and TPL status, so I can review your configuration. Be aware that some company laptops restrict third-party tools like ThrottleStop. A knowledgeable tech expert should be comfortable using ThrottleStop on multiple Dell models.
Thanks for the update. The issue seems to occur only when the notebook is closed. I’ve tried using the Dell power adapter and even opened it as a third screen, but performance improved significantly. Testing with the webcam open also worked fine. Could explain why closing the notebook makes a difference?
An open laptop operates more efficiently, requiring less throttling. Certain models employ an IR thermometer aimed at the keyboard area, which indicates cooler temperatures when the device is open. Even small temperature variations can determine whether throttling occurs or not.