PC unexpectedly powered off. Following shutdown, screen displays CPU errors and Windows PIN problems.
PC unexpectedly powered off. Following shutdown, screen displays CPU errors and Windows PIN problems.
Hi everyone, I need some assistance and will jump right in.
What I was doing at that moment:
I was using the Netflix app, Discord, WhatsApp, and the League of Legends client. Steamwallpaper was also running.
What occurred:
My computer powered off completely, almost like flipping the power button at the back. When I turned it back on, I saw a black screen with some text:
https://imgur.com/a/uLOWOKI
View: https://imgur.com/a/uLOWOKI
I hadn’t changed my CPU, updated Windows, or made any adjustments. The only BIOS setting I altered was enabling Secure Boot for Battlefield 6, which was mostly done in October.
While looking up information on the screen, I didn’t interact with anything. I was on my phone. The PC shut down again, about 2 to 3 minutes after rebooting to that black screen. After turning it back on, I pressed the numeric key.
My system booted normally but when I accessed the login screen, Windows displayed an error: “Something happened and your PIN isn't available.” I had to re-enter my PIN through the Sign-in options.
On the desktop, another error appeared: “My device is having problems with my work/school account and I need to sign in again.” This led me to a recovery link:
https://aka.ms/accountrecovery
In my event viewer, around that time I saw an Error Level with ID 15 and Source TPM.
"The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer."
Following this, six information-level logs appeared (Event ID 17), stating:
"The Trusted Platform Module (TPM) hardware failed to execute a TPM command. I have the logs saved if anyone needs them."
I completely forgot to include the specifications:
Operating System: Windows 11 Home 64-bit (10.0, Build 26200)
Language: English
System Manufacturer: To Be Filled By O.E.M.
System Model: B550 Pro4 (ASrock)
BIOS: P2.20 (UEFI type)
Processor: AMD Ryzen 5 5600 6-Core Processor (12 CPUs), ~3.5GHz
Memory: 32768MB RAM
Available OS Memory: 32694MB RAM
Card name: NVIDIA GeForce RTX 3060
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3060
Please let me know if anyone can assist. My CPU temperatures are also normal:
https://imgur.com/etlI1E4
View: https://imgur.com/etlI1E4
My PC has shut down three times now. Twice during the situation described, and the third time I just searched Google for this issue!
Thank you all for your help.
I suspect the issue stems from your PSU giving up and in the process of the shutdown, caused your BIOS to end up corrupt. Either that or you're having thermal issues.
System Model: B550 Pro4 (ASrock)
BIOS: P2.20 (type: UEFI)
https://www.asrock.com/mb/AMD/B550 Pro4/#BIOS
See if you can update the BIOS to the latest version P3.90, clear the CMOS and see if that helps you out.
In the interim period, we'll need to know the make, model and age of the PSU. You can take the side panels off your case and read off the stickered sides. As for age, you count from the day you bought the prebuilt(assuming that it's a prebuilt).
How are you cooling the processor? Make and model of your case?