PC shutting down unexpectedly and restarting (maybe linked to Windows 10 version)
PC shutting down unexpectedly and restarting (maybe linked to Windows 10 version)
Since a specific Windows 10 update (likely September or October 2021) started causing my PC to freeze repeatedly, loop audio, and reset itself, I attempted a reinstall. That didn’t resolve the issue and possibly made it worse. I’m unsure of other solutions, but a hardware problem seems likely. I’m running Windows 10 Home, 64-bit version 21H2. Here’s what I have: power supply 500W – https://pcpartpicker.com/list/Nm4Vz7 Bios version F31, BIOS date 5/06/2019, BIOS ID 8A06BG08.
I start by looking for memtest86. It provides a broad summary of potential hardware problems.
The system directory contains numerous notifications, so I limited it to only critical and error entries. Since the 21st (after reinstalling Windows), many messages appeared: "The device driver for the Trusted Platform Module (TPM) hit an irreversible error in the TPM hardware, blocking TPM functions like data encryption. For assistance, reach out to the computer maker." I recall turning on TPM 2.0 to check if it resolved the freezing problem, but it didn’t help. Examining logs around freezes shows entries like "Windows failed fast startup with error status 0xC00000D4." "The system restarted unexpectedly at 9:40:08 PM on 2/21/22." I’ll investigate the error codes and see if you have additional details or guidance. Appreciate your help.
Try turning off TPM/fTPM while being aware that enabling BitLocker or similar might cause issues. Also turn off Fast Startup: Power settings (settings menu) → Advanced Power Options → adjust button behavior (left side) → modify options (not available) → disable Fast Startup.
I’ve been keeping the system running during shutdowns, thinking it’s similar to turning off fast startup. TPM has also been disabled. I’ll get back to you if problems persist.
The PC is experiencing another freeze despite troubleshooting. The event viewer now shows a reboot without a clean shutdown, indicating possible system instability. A TPM driver error suggests hardware issues affecting security features. This points to a potential processor problem—consider testing or replacing the CPU if necessary.
Machine check detected an error, likely indicating faulty RAM, CPU, or PCIe component. Initially I’d reset CMOS and install the latest stable UEFI BIOS to ensure firmware reliability. If that doesn’t resolve it, isolate the problem by removing the riser card first and test with a different one. Then remove a RAM stick at a time to identify which stick causes issues—remember memtest86 isn’t perfect. If needed, swap your GPU into another PCIe slot or try a different drive if it’s an M2. If all else fails, consider swapping in a spare GPU or CPU to confirm the fault.