PC shuts down with a black screen and attempts to restart during gameplay.
PC shuts down with a black screen and attempts to restart during gameplay.
Hey there, I've been dealing with this problem for a while now. After playing a game and being under load for 5 to 10 minutes, my PC would crash and attempt to reboot, ending up on a black screen. It wouldn't show any blue screen but would just stay until I pressed the power button to restart. After checking, the Event Viewer displayed "Event 41 kernel power 70368744177664." Through some research, I figured it might be a failing PSU or RAM. I replaced both and still faced the same issue, so I'm now considering the motherboard could be the culprit. I've tried everything: running sfc/scannow, chkdsk /r, reinstalling drivers, updating BIOS, restoring Windows, stress testing each component with OCCT, replacing the PSU, and swapping the RAM. My current specs are: CPU Ryzen 9 5900X, GPU ROG Strix 6900xt, motherboard ROG Strix X570-E Gaming Wifi II, 64GB Corsair Vengeance Pro at 3200 MHz, and a Corsair HX1000i PSU. Any advice would be really appreciated.
Welcome to the forums, newcomer!
Latest BIOS Info
Are you using the correct BIOS version for your motherboard? Have you reset the CMOS after confirming the BIOS update was applied successfully?
Reinstalled Windows
Where did you obtain the installer for your operating system?
Sorry, the current BIOS version is 4802. I've cleared the CMOS. I'm not sure what this means, but I upgraded from Windows 10 to Windows 11 about six months ago.