F5F Stay Refreshed Hardware Desktop PC shuts down unexpectedly even when not playing.

PC shuts down unexpectedly even when not playing.

PC shuts down unexpectedly even when not playing.

T
TIGERBELLL
Junior Member
40
09-29-2021, 07:43 PM
#1
Hello, I purchased this preassembled PC last year from a friend. It has been experiencing freezing issues occasionally—sometimes a few times a day, other times none at all. It happens while streaming, browsing, being idle, or playing games. To bring it back to life, I have to press the power button repeatedly. Once it restarts, everything functions normally again. The machine is an Acer Nitro N50-600. I’ve tried fixing it by reinstalling the OS, resetting BIOS settings, removing Nitro Sense, updating drivers, running SFC/Scannow, and using disk check commands. All temperatures are normal after stress tests lasting several hours. My system specs are: Intel i5 9400F, RTX 2060, 8GB RAM (DDR4-2666), Western Digital 512GB NVMe SSD, 500W power supply, Acer Nitro N50-600 (DCH) motherboard, Intel B360 chipset. It came with Windows 10, but I’m now using Windows 11. I’m struggling to identify the problem despite all troubleshooting steps. My friend had the same issue and sold it to me because I assumed it was a simple fix.
T
TIGERBELLL
09-29-2021, 07:43 PM #1

Hello, I purchased this preassembled PC last year from a friend. It has been experiencing freezing issues occasionally—sometimes a few times a day, other times none at all. It happens while streaming, browsing, being idle, or playing games. To bring it back to life, I have to press the power button repeatedly. Once it restarts, everything functions normally again. The machine is an Acer Nitro N50-600. I’ve tried fixing it by reinstalling the OS, resetting BIOS settings, removing Nitro Sense, updating drivers, running SFC/Scannow, and using disk check commands. All temperatures are normal after stress tests lasting several hours. My system specs are: Intel i5 9400F, RTX 2060, 8GB RAM (DDR4-2666), Western Digital 512GB NVMe SSD, 500W power supply, Acer Nitro N50-600 (DCH) motherboard, Intel B360 chipset. It came with Windows 10, but I’m now using Windows 11. I’m struggling to identify the problem despite all troubleshooting steps. My friend had the same issue and sold it to me because I assumed it was a simple fix.

P
plompan
Junior Member
38
10-01-2021, 02:24 PM
#2
What storage capacity remains available? Is the system running smoothly overall, or are there occasional slowdowns in specific areas?
P
plompan
10-01-2021, 02:24 PM #2

What storage capacity remains available? Is the system running smoothly overall, or are there occasional slowdowns in specific areas?

I
Ingenier_
Junior Member
16
10-07-2021, 06:11 PM
#3
I possess over 60% available space, and the system operates smoothly in all other cases.
I
Ingenier_
10-07-2021, 06:11 PM #3

I possess over 60% available space, and the system operates smoothly in all other cases.

K
KingPandino
Member
98
10-07-2021, 09:24 PM
#4
You asked about the installation method and whether Windows logs any activity after freezing. It seems you're curious about data retention during reinstallation and what the Event Log records post-freeze.
K
KingPandino
10-07-2021, 09:24 PM #4

You asked about the installation method and whether Windows logs any activity after freezing. It seems you're curious about data retention during reinstallation and what the Event Log records post-freeze.

R
RonniMolo4ko_
Member
172
10-07-2021, 09:47 PM
#5
Yes, most logs only mention the "unexpected shutdown" or similar entries.
R
RonniMolo4ko_
10-07-2021, 09:47 PM #5

Yes, most logs only mention the "unexpected shutdown" or similar entries.

S
samrcar
Member
137
10-08-2021, 05:26 AM
#6
Could your memory be reaching its limit during crashes? Did you turn on XPM following a BIOS reset? Probably won’t solve the issue, but it might offer a slight improvement.
S
samrcar
10-08-2021, 05:26 AM #6

Could your memory be reaching its limit during crashes? Did you turn on XPM following a BIOS reset? Probably won’t solve the issue, but it might offer a slight improvement.

A
AwsomeFace2
Member
202
10-08-2021, 07:09 AM
#7
I haven't found the issue yet.
A
AwsomeFace2
10-08-2021, 07:09 AM #7

I haven't found the issue yet.