F5F Stay Refreshed Hardware Desktop PC restarts unexpectedly on its own.

PC restarts unexpectedly on its own.

PC restarts unexpectedly on its own.

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XxGrenidierXx
Posting Freak
813
03-27-2019, 12:10 PM
#1
The system is running with Ryzen 5 3600 and RX 5700 XT. It has 32 GB of Corsair Vengeance 3600 mhz memory, a 500 GB Samsung SSD, and a 2 TB WD Black hard drive. The power supply is an 800W Corsair unit, and the case used is NZXT H510 or NZXT KrakenX63 AIO. During gaming sessions, it occasionally restarts only when stress testing, reaching temperatures around 95°C on the CPU and about 65°C on the GPU. Each reboot triggers a kernel error (Event ID 41, Category 63). The system restarts without a clean shutdown, suggesting possible instability. Event logs show dropped audit entries (Event ID 1101), indicating issues only during gameplay. The BIOS is current, ruling out PSU problems. Stress testing and intense games seem to be the main causes, but the problem persists unpredictably, occurring multiple times in a day or not at all for several days.
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XxGrenidierXx
03-27-2019, 12:10 PM #1

The system is running with Ryzen 5 3600 and RX 5700 XT. It has 32 GB of Corsair Vengeance 3600 mhz memory, a 500 GB Samsung SSD, and a 2 TB WD Black hard drive. The power supply is an 800W Corsair unit, and the case used is NZXT H510 or NZXT KrakenX63 AIO. During gaming sessions, it occasionally restarts only when stress testing, reaching temperatures around 95°C on the CPU and about 65°C on the GPU. Each reboot triggers a kernel error (Event ID 41, Category 63). The system restarts without a clean shutdown, suggesting possible instability. Event logs show dropped audit entries (Event ID 1101), indicating issues only during gameplay. The BIOS is current, ruling out PSU problems. Stress testing and intense games seem to be the main causes, but the problem persists unpredictably, occurring multiple times in a day or not at all for several days.

E
esar76
Junior Member
41
03-27-2019, 08:09 PM
#2
which 800W Corsair power supply is it?
to understand the issue, try running userbenchmark.com and share the link of your result, for example: https://www.userbenchmark.com/UserRun/28977730
reset the BIOS using a jumper (CLR CMOS or JBAT) and later set the boot priority correctly
check the system integrity in Windows
open the command prompt as administrator and execute DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-...pt-2618088
https://answers.microsoft.com/en-us/...e...5b60477a93
perform a clean boot
use ddu uninstaller and reinstall the latest graphics driver
E
esar76
03-27-2019, 08:09 PM #2

which 800W Corsair power supply is it?
to understand the issue, try running userbenchmark.com and share the link of your result, for example: https://www.userbenchmark.com/UserRun/28977730
reset the BIOS using a jumper (CLR CMOS or JBAT) and later set the boot priority correctly
check the system integrity in Windows
open the command prompt as administrator and execute DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-...pt-2618088
https://answers.microsoft.com/en-us/...e...5b60477a93
perform a clean boot
use ddu uninstaller and reinstall the latest graphics driver

M
Megggannn
Junior Member
7
03-28-2019, 03:44 PM
#3
This link leads to a user benchmark page for UserRun, specifically for the entry with ID 67083153.
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Megggannn
03-28-2019, 03:44 PM #3

This link leads to a user benchmark page for UserRun, specifically for the entry with ID 67083153.

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Marc9225
Member
204
03-28-2019, 05:35 PM
#4
I understand the issue with the CPU acting as a bottleneck and affecting the GPU, but I'm unsure if it would lead to crashes.
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Marc9225
03-28-2019, 05:35 PM #4

I understand the issue with the CPU acting as a bottleneck and affecting the GPU, but I'm unsure if it would lead to crashes.

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haydano
Member
54
03-28-2019, 06:16 PM
#5
Are there methods to evaluate your PSU without using a tester or bringing it to a service center? Is there an app or tool you can use to check if a PSU is failing?
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haydano
03-28-2019, 06:16 PM #5

Are there methods to evaluate your PSU without using a tester or bringing it to a service center? Is there an app or tool you can use to check if a PSU is failing?

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Nekogamiii
Junior Member
6
03-30-2019, 02:02 AM
#6
To verify a PSU correctly? No. Because many individuals lack oscilloscopes or load testers nearby, the typical approach is replacing it with something known to function properly.
However, what exactly is the PSU? We are still lacking essential details.
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Nekogamiii
03-30-2019, 02:02 AM #6

To verify a PSU correctly? No. Because many individuals lack oscilloscopes or load testers nearby, the typical approach is replacing it with something known to function properly.
However, what exactly is the PSU? We are still lacking essential details.

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xXEzokxXx
Member
53
04-03-2019, 08:47 PM
#7
I don't recall being truthful, but it seems to be the Corsair CX750M. I haven't used my PC for a while, though I believe it's the CX750M that's known for power supply issues. I assembled my system about 4 to 5 years ago.
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xXEzokxXx
04-03-2019, 08:47 PM #7

I don't recall being truthful, but it seems to be the Corsair CX750M. I haven't used my PC for a while, though I believe it's the CX750M that's known for power supply issues. I assembled my system about 4 to 5 years ago.

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Phobies
Junior Member
5
04-06-2019, 04:44 AM
#8
The CX 750 becomes more of an issue when it's an older model, especially with the green lettering on the PSU.
This is important to know.
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Phobies
04-06-2019, 04:44 AM #8

The CX 750 becomes more of an issue when it's an older model, especially with the green lettering on the PSU.
This is important to know.

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NoobSpiix
Member
60
04-07-2019, 05:01 PM
#9
I've faced problems with my PC restarting frequently lately. Recently, it's been particularly difficult, and I need to lower the voltage on my card to play some more demanding games like Escape from Tarkov.
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NoobSpiix
04-07-2019, 05:01 PM #9

I've faced problems with my PC restarting frequently lately. Recently, it's been particularly difficult, and I need to lower the voltage on my card to play some more demanding games like Escape from Tarkov.

D
Domarus
Member
241
04-14-2019, 06:26 AM
#10
However, in other titles it doesn't occur that way, so I play Cyberpunk all Ultra at 60 fps without any crashes during the whole session.
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Domarus
04-14-2019, 06:26 AM #10

However, in other titles it doesn't occur that way, so I play Cyberpunk all Ultra at 60 fps without any crashes during the whole session.

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