PC experiences unexpected shutdowns during certain games, while the power supply remains active.
PC experiences unexpected shutdowns during certain games, while the power supply remains active.
As mentioned in the title, whenever I play certain games (BG3, Arma Reforger, BF1) my PC suddenly stops working. Other games don’t have this problem. When it shuts down, the screen turns black and I can hear the PC powering off, though the power button light remains on.
At first, I assumed the issue was with the power supply unit, since others with similar problems reported faulty PSUs. However, after replacing the PSU and updating my BIOS drivers, the problem continued. A day later it returned completely. Sometimes when the shutdown occurs, all fans—especially the PSU fan—turn on at full speed, but other times they don’t.
I also couldn’t locate any entries in Windows Event Viewer related to the shutdown. The only relevant information is that I have to manually turn off and back on the PC using the power button (Kernel Power Event 41).
Details:
GPU: AMD Radeon RX 6800 XT
CPU: AMD Ryzen 9 5900x
Motherboard: Gigabyte B550M DS3H
PSU: MSI MAG A850GL PCIE5 (previously Corsair RM750x)
Any assistance would be greatly appreciated!
Welcome to the forums, newcomer! Could you share the make and model of your case, the number and position of your intake vents in the case, and the temperatures when the system stops working? Motherboard: Gigabyte B550M DS3H. BIOS version for your motherboard? Have you tried directing a fan toward the VRM area to check if it improves things? If yes, then your VRM/motherboard might be struggling with the Ryzen 9 5900x.
Thanks old timer!
The case is a be quiet Pure Bass 600. As for the fans, there's one in the back blowing outwards, one in the front that's sucking air in, one in the GPU and one in the PSU blowing down and out (I think).
Tempwise, I haven't seen anything out of the ordinary. I've tried monitoring it with AMD's tool, but that doesn't seem to save anything as I have to manually exit the PC. Currently when playing Arma Reforger my PC shuts down so quickly after loading in a game that there isn't enough time for the temperatures to go up. Generally the CPU is around 65-70 C and the GPU 60-70. When playing other games like Helldivers, where my PC does not crash, temperatures can easily go into the high 80's with no problems. I also tried running Heaven Benchmark to see if I could force a shutdown, but to no avail, even with high temperatures.
Here is the uploaded file containing all system events related to the crash:
https://drive.google.com/file/d/12aaac1W...drive_link
Remove the side panel from the case and direct a powerful desktop fan toward the CPU. The Voltage Regulator Modules are situated on two sides of the CPU socket and deliver power to the 5900X.
Thanks! I plan to try that. By the way, if it's due to a missing "stages" on the mobo, why has this only started being an issue recently? I've been using this setup for about 2.5 years now.
If you've been using the same programs and games for the past two and a half years, I'm not sure, but if the applications have become more demanding on your processor, your VRMs might be reaching their limits. A lot can change in that time. Even though BIOS updates are meant to boost stability, they sometimes lead to issues for certain users. If your BIOS allows adjusting CPU power limits, you could try that. Or, if you're overclocking your RAM with XMP settings, the configuration might be near unstable. Consider running MemTest86 without errors or temporarily disabling XMP to observe the results.