PC displays a blue-screen?
PC displays a blue-screen?
Welcome to the forums, newcomer!
Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.
Where did you source the installer for the OS? Did you install the OS in offline mode? Manually installing all necessary drivers while in offline mode?
Have you tried performing a clean boot;
https://support.microsoft.com/en-us...-w...7a1807f3dd
?
CPU:
AMD Ryzen 7 5800X
GPU:
Nvidia GeForce RTX 3080
RAM:
3200 MHz 32GB
Storage:
1TB NVMe M.2 SSD
Case:
NZXT H510i
Motherboard:
B550M
Cooling:
NZXT Kraken X63
Power Supply:
750 Watt (make/model unknown, prebuilt, PSU not accessible)
Software:
Windows 11 Home
I attempted a clean boot but the system crashes within 30 seconds after powering on, and again upon logging in.
kind of a strange bugcheck. looks like a bad instruction pointer.
looks like you have an amd cpu, slightly underclocked.
your cpu came out in 2020, your bios has cpu patches up to 2024
you do not have a custom cpu microcode dll installed. (windows update would normally install this if you do not have the ryzenmaster driver installed.
The debugger found that your core windows files are ok (no checksum errors)
you have 2 unexpected intel drivers installed.
intelpep.sys (intel power engine plugin for power management in intel cpu)
IntelPMT.sys ( intel processor power management driver)
both of these are unexpected.
old drivers: many old sound drivers installed.
--------
cam_driver_mb.sys Mon Dec 16 08:27:21 2024
FocusritePCIeSwRoot.sys Thu Sep 19 06:07:05 2024
FocusriteUsb.sys Thu Sep 19 06:05:36 2024
FocusriteUsbAudio.sys Thu Sep 19 06:06:02 2024
FocusriteUsbSwRoot.sys Thu Sep 19 06:05:50 2024
RTKVHD64.sys Tue Dec 1 02:16:53 2020
RzCommon.sys Mon Sep 25 20:29:57 2023
RzDev_0257.sys Mon Mar 22 18:46:09 2021
SteamStreamingMicrophone.sys Fri Jul 28 08:33:15 2017
SteamStreamingSpeakers.sys Thu Jul 20 17:56:15 2017
SteelSeries-Sonar-VAD.sys Thu Apr 17 05:02:28 2025
I would try to update the motherboard sound driver rtkvhd64.sys
look for a update for the razer driver RzDev_0257.sys
update the device firmware also.
from the stack, it looks like some random code just started running. Almost like the cpu instruction pointer messed up.
normally, I would be looking for cpu errors (no microcode update) or a device that has firmware is messing up.
just not clear the code is executed from a valid kernel address but it is not from a known module. the raw stack does not have any symbols.
overall, I would apply any windows updates, (hope that windows apply cpu microcode patches or you should install ryzen master driver to override microsoft cpu patch)
update the motherboard sound driver (old versions had a bug that corrupted other sound devices)
I would change the debug type to kernel so you will generate a kernel dump.
it is pretty strange to have the intel cpu power management drivers installed on a non intel cpu.
the system took over 10 hours to bugcheck, you might consider using verifier.exe testing and try to get a faster bugcheck.
sorry, the problem is not more clear.
my gut tells me to remove
RzDev_0257.sys and the device (razor mouse?)
you can use microsoft autoruns64.exe to disable the driver. (I think you might have old firmware)
(no proof this is the cause)
to run verifier you would start cmd.exe as an admin then
run
verifier.exe /standard /all /bootmode oneboot
(just to prevent a boot crash loop, verifier gets turned off automatically after the next boot, otherwise you have to run verifier.exe /reset
to clear all the verifier testing.
https://learn.microsoft.com/en-us/window...mmand-line
since you indicate that your system bugchecks in safe mode. you might want to go into bios and check the power supply voltages that are reported.
3.3v, 5v, 12v
make sure your AIO cooler is working/cooling in safe mode. I would check the connection for usb and make sure the usb is supported directly by the motherboard. (without a special driver or hub ) I would also make sure windows does not turn off the hub to save power.
(ie right mouse click on the hub in control panel device manager to bring up properties to find the power management tab for the usb hub)
I understand you haven't read every post exactly as written. Have you checked your digital multimeter and verified the power supply while the computer is running? If the voltage or amperage deviates by more than 5% from the expected range, it could affect performance. Try installing RAM one stick at a time. Also, ensure your CPU, graphics card, and motherboard temperatures stay within their maximum limits—research specific values for your models. Please share a screenshot of your installed programs and services.
i've been wondering if the power supply is malfunctioning, but I wasn't sure how to test it. someone suggested doing this, and i'll let you know the result then.
if that doesn't confirm the issue, i'll proceed one RAM stick at a time. otherwise, everything seems fine—temperatures are normal, and all my drivers appear up to date or have been removed if they're not needed.
regarding the list of programs and services:
Programs
Services