PC crashes during gameplay
PC crashes during gameplay
Hello,
My computer frequently shuts down when running any game. I've checked other forums and found it often relates to the graphics card, drivers, or power supply. After performing a fresh Windows installation (erasing everything), the problem persists. I've retrieved older stable graphics drivers from Nvidia, but the issue continues.
In the Event Viewer, I observed these critical events:
- Log Name: System
- Source: Microsoft-Windows-WER-SystemErrorReporting
- Date: 09/09/2023 07:11:33
- Event ID: 1001
- Level: Error
- Keywords: SYSTEM, Black_PC
Event details:
The system restarted after a bugcheck. The specific error code was 0x00000116 (details saved at C:\Windows\Minidump\090923-8484-01.dmp). A dump file was created with ID 183cdc49-53e4-4f98-a10a-b161508f81a6.
Event XML summary:
- Provider: Microsoft-Windows-WER-SystemErrorReporting
- Task: None
- Description: Rebooted from bugcheck due to error code 0x80000116.
- Correlation: Yes
Technical info:
- Event Xml includes timestamps, version, and execution context.
- Additional parameters such as keywords and event records are listed.
Please let me know if you need further assistance.
Welcome to the forums, newcomer! I've performed a clean installation of Windows (deleting everything) but the problem persists. Did you format the drive and reinstall the OS, or did you run a factory reset while deleting files? If that's the case, consider recreating the bootable USB using Windows Media Creation Tools, then reinstalling the OS in offline mode without internet. After that, manually install the latest drivers for your platform via an elevated command—Right click the installer and select Run as Administrator. Also, could you share your motherboard's BIOS version at this stage?
I created a bootable USB with Windows Media Creation Tools and reinstalled the operating system on the formatted disk. After that, I downloaded the driver package using GeForce experience for installing graphics drivers.
Hardware details: CPU i7-10700K, cooler Corsair H100i Platinum, motherboard ASUS Z490 TUF plus Wi-Fi, RAM 2x16GB DDR4 Corsair Pro C3200C16, storage options include a 1TB M.2 Samsung Pro Evo and a 2TB Seagate 3.5 HDD, GPU RTX 2080 Super, power supply Gigabyte Aorus AP850GM, and chassis Lian Li Lancool 2 with three front fans. Operating system is Windows 11 Pro 22H2 22621.2134, monitor ASUS VG27AQ.
The PSU age indicates the PC was built in October 2020 and remains unchanged; I need to verify the BIOS version.