PC becomes unresponsive on the desktop, but the event log shows no issues.
PC becomes unresponsive on the desktop, but the event log shows no issues.
Hi, based on your thread title, you're experiencing freezing or soft locking on your new PC desktop. The event log has no errors except one noting it wasn't turned off properly. It's a brand-new build with all components installed.
PC specifications:
- PSU: Seasonic 750
- Motherboard: ASUS TUF B650 Plus with Wi-Fi
- CPU: Intel R5 7600 (non-X)
- GPU: Gigabyte 4060 Ti
- SSD: 980 Samsung Pro
- RAM: G.Skill 32GB 6000 MHz
- Actions tried:
- Disabled/activated Memory Expo
- Reinstalled Windows
- Ran Windows Memory Test – no issues found
- Performed Prime95 (2x 20 minutes for CPU and memory)
- Checked SSD – shows 100%
- All drivers and BIOS are up to date.
It seems like the issue might be related to hardware, possibly memory, even though Windows tests look normal. I'm unsure which part is causing it.
Because your CPU includes built-in graphics, you might attempt to run on them to check if the problem resolves. If this were your case, you would remove the GPU as well. Are there additional problems beyond the freezing?
You may have to adjust the display settings in the BIOS if you don't see an image after connecting the cable. However, if I were you, I would remove the GPU entirely to confirm.
Yes, you're correct, I'll attempt it and send the results here tomorrow.