Hey all, So I've had my PC for a couple months now, and twice this bizarre and infuriating thing has happened (btw I don't know if this is the right place to post as I'm not even sure what kind of issue this is). The first time it happened, I completely reset windows and it seemed to be fixed. But now it's happened again and is completely crippling for everything I use my PC for. This was completely out of the blue (yesterday it was going fine, today its a mess). So here's a list of what happens: - When I turn the PC on, gputweak automatically opens as does ledcontrolservice, which appears to control my GPU lighting. - I cannot restart, sleep, hibernate, or shut down my pc with the buttons in windows. This can only be done by holding down my chassis power button. If I try to shut it down through windows, it displays the shutting down screen with the spinning logo, but my PC stays on with a green led illuminated. - Task manager is frozen. The information on it updates extremely slowly, like once every 30 seconds. I can't end tasks, change startup applications etc. - Chrome will not open and will instead be a white screen, soon followed by an invisible window title "Page unresponsive". - I can't open applications like steam, origin, etc. They open and appear in task manager (static, of course) but do not appear on the screen or in the taskbar. - One particular program, the Star Citizen launcher, appears as a transparent window when opened. - Discord opens fine and works. - MS Edge (which I used to see if web browsing worked) cannot access webpages and freezes when I try to open it. Honestly, I have no clue what could be causing this, and it means my PC is simply unusable. I don't know if it's a hardware thing or a software thing. My specs are: - R5 1600 - X370-F ROG Strix Motherboard - 16GB 3000mHz ddr4 G.Skill trident z - Asus ROG STRIX 1060 6GB - MX500 500GB ssd (C drive) - WD Blue 1TB HDD (E drive) - Corsair RM 650i PSU Help is appreciated!
I would start by launching Windows in safe mode to remove service conflicts. This might explain why resetting Windows resolved the problem. Temporarily turned off the service responsible for the issues. If this helps, restart and open run -> services.msc to disable all services (click "hide microsoft services" when prompted). Then turn on each service individually until the problem returns. Also, ensure your BIOS and drivers are up to date. I've experienced unusual behavior from faulty BIOS settings causing system freezes. If this doesn't work, a defective memory module could be the cause. Consider running MemTest to check for errors.
I'll attempt it, thank you. The BIOS and drivers are current, and I ran MemTest recently to verify.
You encountered a black screen while trying to enter safe mode, which suggests a system instability issue. The uxdservice listed under the shutdown list indicates a potential conflict with NVIDIA-related software. To resolve this, you may need to investigate or disable the uxdservice through your system settings or contact NVIDIA support for further assistance.