I’m facing a challenge that requires significant support. I’m helping two students stay connected during Zoom sessions, but they keep dropping out regardless of the situation. They’ve used various internet options—wireless, wired, and LTE hotspots—and all have strong connections (over 100 Mbps). They’ve tested multiple devices, including iPads, Windows laptops, and Android tablets. There’s a district profile on their school devices, but that doesn’t seem to be the problem. I’m seeking advice or ideas from others who might have similar experiences. This is the most promising resource I have.
This section raises concerns about their intentions... do they need assignments?
Check if both people are in the same home using that 100Mbps connection shared with other Zoom participants. Determine how many Zoom sessions are active at once. Identify the internet type they're using. See if any other network tasks occur during these meetings beyond Zoom users. Confirm whether they performed speed tests under calm and heavy traffic conditions. Compare wireless versus wired performance. If wireless, describe the results of their survey.
The students are spread across various homes. One has a sibling who remains linked to their teacher at the same school but in another class. The other has a parent and sibling communicating via Zoom. They have tested multiple devices, teachers have attempted starting meetings from different platforms, drops occur in Zoom and Teams during some classes, they've switched Zoom accounts and used only the join now feature, and one has adjusted DNS settings, verified router firewall rules, and performed several speed tests (results uncertain but no clear cause).
Here are the four points rephrased:
1. Are the accounts set up for students or created by the school and shared with them?
2. Are they actually logged into Zoom?
3. What devices are used—do you know the models, and if so, which tablets are in use?
4. Is there a way to adjust network settings or VPN/DNS usage? Have they tried disabling these features? Also, since you mentioned trying Zoom and Teams, which platform is being used as the main tool?
On Zoom they should enter "Join Now" to log in, but some tried making their own accounts to test alternatives. I suggested using 1.1.1.1 for DNS, though I haven’t verified it. The issue seems hardware-related since siblings on other devices can connect, but not others. I’m considering a trace route to inspect connection problems from their side, but I’m unsure how to check Zoom’s service status without visiting the site directly.
They provide image 1 and img 2. Are you checking the web version or the app installed via Zoom? Also, which operating system are you using—ChromeOS, MacOS, Linux, or Windows—and what version?
They joined the meetings from both directions. Our students usually don’t create accounts, so they wouldn’t normally access the other login screen. Each parent independently attempted using an account to test performance. One used Windows 10 across two laptops and a desktop, Android, and iOS devices. The other tried multiple Windows 10 machines, an Android tablet, and an iPhone. They didn’t use ChromeOS, but since they accessed the web version via Chrome, it counts as similar.