Packet loss is consistently high?
Packet loss is consistently high?
I experience frequent packet loss that’s noticeable and significant. It often forces me to reload streaming services like Netflix or Twitch multiple times each hour. My connection shows about 100 down and 10 up with a consistent ping of around 10, which is decent. I’m using an Ethernet cable, but sometimes the internet becomes unstable during gaming, causing 10-20% loss. It’s been happening for a month now, and I’ve tried a new router/modem, ISP technician checked it, and even suggested replacing cables. They reported lower loss on their end but still warned it might not be the main issue. They also recommended using Ethernet, which I noticed they observed. Any advice or solutions would be greatly appreciated.
This seems to be primarily an ISP problem. I experienced similar issues a few months ago with mine—using a WISP in my area and still facing significant packet loss despite good weather. It took a long time for them to acknowledge it was their fault, not mine. Once I demonstrated my setup was correct and they sent technicians to check my home, they confirmed I was aware of the situation and had no issues on my end. They resolved it within a week. Without knowing your specific case, I’d strongly suspect they’re at fault. It might be external interference, but that’s unlikely based on what I understand. Personally, if they won’t admit it, I’d consider switching ISPs. No reason to tolerate poor customer service.
Link your laptop or device straight to the internet modem and perform a ping test from there. If packet loss persists, switch to different Ethernet cables. Check if this resolves the issue. If not, change all coaxial cables to the correct ones (RG6 versus RG59 for the right connections) and see if it works. If still not resolved, the problem likely lies with your ISP—consider having them replace the modem and test from a new one.
I don’t own a laptop, but I have an Xbox connected to the modem via a wired setup. It’s experiencing packet loss too, and the tech team said they’ll arrive later to fix the coax cables but didn’t provide a specific timeline.