One of the RAM slots in my laptop isn't functioning properly?

F5F Stay Refreshed Hardware Desktop One of the RAM slots in my laptop isn't functioning properly?

One of the RAM slots in my laptop isn't functioning properly?

One of the RAM slots in my laptop isn't functioning properly?

M

Milobest2000
Member

99

07-20-2025, 03:38 AM

#1

Hello.
I have two slots on my laptop with a 16GB and an 8GB RAM stick installed. The total capacity should be 24GB, but the BIOS and Task Manager only display 16GB. I’m already experiencing good performance with the 16GB, yet the CPU-Z tool shows 24GB. When I swapped the RAM sticks, only the 8GB one was visible. I believe the issue lies not with the RAM itself, but with the slot—though it also appears in applications. There’s no dirt inside, so I cleaned it and updated the BIOS. It seems there’s no maximum RAM limit defined in MSConfig.
I would appreciate your assistance in resolving this matter.

M

Milobest2000

07-20-2025, 03:38 AM #1

Hello.
I have two slots on my laptop with a 16GB and an 8GB RAM stick installed. The total capacity should be 24GB, but the BIOS and Task Manager only display 16GB. I’m already experiencing good performance with the 16GB, yet the CPU-Z tool shows 24GB. When I swapped the RAM sticks, only the 8GB one was visible. I believe the issue lies not with the RAM itself, but with the slot—though it also appears in applications. There’s no dirt inside, so I cleaned it and updated the BIOS. It seems there’s no maximum RAM limit defined in MSConfig.
I would appreciate your assistance in resolving this matter.

L

leopold95
Junior Member

31

07-20-2025, 07:46 AM

#2

Hello there! I have two slots on my laptop with a 16GB and an 8GB RAM stick installed. Could you provide the make, model, and SKU for these slots? What is the BIOS version for this laptop? And which brands or models do the RAM sticks come from?

L

leopold95

07-20-2025, 07:46 AM #2

Hello there! I have two slots on my laptop with a 16GB and an 8GB RAM stick installed. Could you provide the make, model, and SKU for these slots? What is the BIOS version for this laptop? And which brands or models do the RAM sticks come from?

H

HubbaBubba_03
Junior Member

7

07-20-2025, 04:05 PM

#3

HP Pavilion 14 ec0009 BIOS version 09/26/24
AMD AGESA CezannePI-FP6 1.0.1.1 is installed.
RAM connection confirmed.
CPUZ and related systems identify both units due to shared data in the application.
First DIMM: 1
Second DIMM: 2
Memory type: DDR4
Format: SO-DIMM
Manufacturer ID: Kingston (7F98000000000000000000000000)
SDRAM manufacturer ID: Micron Technology (2C00000000000000000000000000)
Size: 16384 MBytes
Max bandwidth: DDR4-3200 at 1600 MHz
Part number: 9905744-077.A00G
Serial number: BE2375DA
Production date: Week 36/Year 23
Voltage: 1.20 Volts
No EPP, XMP, or AMP settings applied.

H

HubbaBubba_03

07-20-2025, 04:05 PM #3

HP Pavilion 14 ec0009 BIOS version 09/26/24
AMD AGESA CezannePI-FP6 1.0.1.1 is installed.
RAM connection confirmed.
CPUZ and related systems identify both units due to shared data in the application.
First DIMM: 1
Second DIMM: 2
Memory type: DDR4
Format: SO-DIMM
Manufacturer ID: Kingston (7F98000000000000000000000000)
SDRAM manufacturer ID: Micron Technology (2C00000000000000000000000000)
Size: 16384 MBytes
Max bandwidth: DDR4-3200 at 1600 MHz
Part number: 9905744-077.A00G
Serial number: BE2375DA
Production date: Week 36/Year 23
Voltage: 1.20 Volts
No EPP, XMP, or AMP settings applied.

M

MaddiBlake
Member

241

07-20-2025, 06:02 PM

#4

I swapped the second slot with a different RAM module. The system still identifies it but it remains inactive.

M

MaddiBlake

07-20-2025, 06:02 PM #4

I swapped the second slot with a different RAM module. The system still identifies it but it remains inactive.