Office 365 non-profit tenant relocation process
Office 365 non-profit tenant relocation process
About a year ago, I assumed control of a client from another IT firm in the same region. This client relies on Microsoft 365 for email hosting. The organization is a Non-Profit, and during the transition, a tenant migration was discussed. At the time, I wasn’t very familiar with what that process involved. Earlier, when I took over a different client from this company, I was initially given admin access to 365 but later removed myself once I had full control. However, that client wasn’t a Non-Profit, so based on my understanding, a Non-Profit license is typically obtained through a third-party service such as Tech Soup, and I had done something similar with one of my own clients about a year ago.
Since it’s a free license and the client wouldn’t be charged, I contacted the previous IT provider and decided to leave things as they were. But today I received an email from them requesting that I remove the client from their cloud solution portal and confirm that I have control over the tenant. I began researching what tenant migration entails and have become even more confused.
In the Microsoft admin portal under Purchase Service, it lists "Primary solution provider PAX8 US." I assume this is the original licensing provider? Then I realized that PAX8 is likely the tenant. Google suggested finding the tenant and navigating through setup, domain, and other settings—before .onmicorosft.com was listed as the tenant. Based on that information, does the tenant appear to be correct?
I also discovered the tenant ID but don’t know how to check ownership details. Should I actually migrate a tenant here? If so, could I create an account with PAX8 and move it to my account instead of the previous one? That’s probably what they would advise.
It seems it might have been just one step or two. Thank you ahead for your help.
Not something I'm accustomed to knowing about.
But I understand that licensing matters can be intricate and often perplexing.
In general, the order of events isn't straightforward.
Microsoft does provide a comprehensive guide on Tenants, etc., which is up to date as of August 2024.
https://learn.microsoft.com/en-us/m...en...-worldwide
I suggest beginning there and gradually navigating the steps and adjustments you mention.
Once you encounter any unclear points or unresolved issues, reach out to Microsoft for clarification.