Occurrences are happening in an unusual manner
Occurrences are happening in an unusual manner
Hello, my recent PC was assembled in March and has been experiencing unusual crashes. The build details are available here: https://pcpartpicker.com/list/KnKc89 (it originally came with a 4080 Super). You can watch the crash footage at this link: https://streamable.com/fwv9a0. The interface becomes blank, and all applications stop responding. While I can move the mouse or click, nothing functions properly. I can trigger a shutdown, but it doesn’t work. Logging out or opening Task Manager also fails. After roughly five minutes, the system goes black and restarts. The video has been shortened to 30 seconds for brevity. This issue can happen after two days of continuous use or as soon as the PC is running for about ten minutes. Temperatures are normal—CPU reaches around 60°C under load and drops below 40°C when idle. I use this machine for animation rendering. Two days ago, I ran an animation for eight hours straight at maximum CPU/GPU usage without problems. Then yesterday it crashed while I was watching YouTube. Usually, crashes intensify after a few days of operation. After reinstalling Windows, the crashes take longer but become more frequent. There’s no BSOD; the screen just turns black with messages like “system timer triggered” and “Windows wasn’t shut down properly.” The only strange error is the Start Menu experiencing host crashes around 15 times daily (shown in the reliability monitor). I’ve tried several fixes: reinstalling drivers, testing RAM, reinstalling Windows three times, swapping RAM, replacing the GPU, updating the BIOS to version f23. Since most components have been replaced recently, what should I do next? It seems unlikely a power supply issue is the cause—my setup has lasted long enough without problems. If it were a PSU problem, it wouldn’t last that long while running under stress. The only remaining hardware is the M.2 slot. I might try installing Windows on another internal SSD to test. My suspicion is the motherboard is the culprit. If anyone has faced similar issues, please share any advice. I rely on this machine for work but haven’t used it much since March. Thanks.
Check if crashes occur solely in your browser. If yes, disable "Use graphics acceleration when available" in the browser settings.
Attempt to revert to the previous Windows version you installed. Next, verify corrupt files by opening Command Prompt with admin rights and executing: DISM.exe /Online /Cleanup-image /Restorehealth. After completion, run: sfc /scannow. Then, as an administrator, run: Get-appxpackage -all *shellexperience* -packagetype bundle | % {add-appxpackage -register -disabledevelopmentmode (installlocation + "\\appxmetadata\\appxbundlemanifest.xml")}. This should re-register the Start menu if needed. It would be unusual if it wasn’t already, though it did before. Someone else reported this issue in April, so it might be a new problem.
Thanks for the update. It's really strange I just restarted my PC after running that command in PowerShell. (I also ran sfc /scannow earlier.) This seems odd if it's a Windows problem. I've been using Windows three times since March, and I've faced this issue with every install. Edit: started July 16, 2024 by evanrude43
I'm using Windows version X.Y.Z. You mentioned a problem with KB5035941 in March.
Version 22H2 is installed on the system running OS build 19045.4651. The start menu problem seems unrelated to crashes; it might just be a coincidence. Previously this year I experienced crashes too, but they were different. Knowing this helps. Thanks!
Same problem on identical version... as before, Microsoft said "handle it or no updates." Users think it connects to insider releases.
Thanks. The problem isn't exactly what I was experiencing. All apps freeze and then the PC turns black before it restarts. The start menu also stops working, but everything else does too. It occurs while using YouTube, when idle, during video editing, or at any time. The reliability monitor reported the start menu crashing 15 times today, yet I didn’t see anything unusual. When my PC crashed, it wasn’t synchronized with the reliability log about the start menu failing. Yes, my main concern is the computer going completely dark like a power cut, along with multiple programs crashing. Edit: I might try removing that update to check the outcome.