Occasionally a random crash or freeze occurs accompanied by a loud buzzing noise.
Occasionally a random crash or freeze occurs accompanied by a loud buzzing noise.
I managed to partially resolve the problem (or at least I thought so) so I ended most of my threads, but the crashes have come back, so I'm compelled to look for assistance once more...
Description of the issue I've faced over the past few months: My computer will suddenly freeze and shut down abruptly (hard freeze requiring a hard restart), occasionally. I can somewhat recreate the problem (it mainly occurs in Starcraft 2 or its editor), but freezing also happens in other games, while browsing the internet or even during idle periods. It crashed 3 to 4 times during system boot and once in BIOS. It shows random colors and sometimes emits a loud TRRRRR sound for a few seconds. I haven't been able to fix it effectively.
Steps I've attempted so far during troubleshooting:
- Updated Windows, drivers, and all software
- Reinstalled Windows
- Restored older drivers, tried various versions and combinations of drivers after deleting previous ones using DDU or AMD cleanup
- Confirmed my RAM was not on the QVL list; replaced it with a new one
- Verified game files
- Conducted stress tests for CPU, GPU, RAM
- Reset, adjusted, and modified nearly every single setting in Ryzen Master, AMD Radeon settings, BIOS
- Checked and cleaned all cables and hardware components
- Limited PC usage to only 1 Pstate, disabled the other 7 and enabled relaxed throttling
- Tested every possible configuration and RAM combination
- Sought help on multiple forums, but the assistance received was limited and not very useful, except for one helpful person who helped me for a few days, though the issue still persisted
- Submitted a ticket to AMD, but they haven't responded yet
- Reviewed similar posts online, tried all suggested fixes, but nothing worked
- Consulted others I've forgotten about
- Experienced random freezing/crashing, which lasted 3 days but could occur every 20 minutes in its worst moments. I once had a similar problem a few years ago that I resolved by forcing Vsync to always ON in Radeon settings; the issue disappeared for about two years.
- Most freezes occur while using Starcraft 2 menu, game, or its large editor. My girlfriend sometimes plays games on my PC, and recently I didn't notice crashes during her gameplay, though they were frequent in mine. Her game uses Vsync, so I also enabled Vsync in my game and tried to force it always ON, but the problem still happens.
- I'm extremely tired of this issue; I can't pinpoint a clear pattern, reason, or frequency, so I'm sharing everything I've observed here.
Currently, my PC runs Windows 10 Pro 64 (fresh install), Ryzen 5 2400G with Vega 11, RX 570 8GB, Gigabyte AB350M Gaming 3, Patriot Viper 2x8GB at 3200MHz (QVL), Corsair Vengeance LPX 2x8GB and 2x4GB (also QVL), Evga 600 W1. My RAM is brand new, other components are around 3 years old. I've checked all hardware for damage or shorts, but found nothing. The only thing that failed during the past three years was the Case Fan settings slider, which prevents me from turning off the three front fans regardless of configuration, though it doesn't seem to affect temperatures.
I've tried every possible solution I could think of, and I'm unsure what else to try. Please feel free to ask if you missed anything.
Have you experimented with setting your RAM to 2933MHz? The Ryzen 5 2400G only officially allows speeds up to that frequency.
Did you refresh the Radeon graphics card drivers via AMD's support tool?
What BIOS version is installed on your motherboard?
Yes, I own both an SSD and an HDD, and recently I verified their condition—they both show 100% health with over 1000 days remaining.
No, apart from the keyboard and mouse connected through USB, there are no other devices, and I’ve already tested the USB ports.
I am not sure what else you can check. The "crashing/freezing with loud buzzing sound" you describe sounds like a driver issue to me, rather than any hardware problem. I would wait for AMD to respond to your ticket, and/or contact Gigabyte Technical Support on your motherboards support page, to see if they have any idea what may be causing the problem.
Yeah the AMD wrote back basically saying nothing and giving me a link to a warranty form.
If buzzing sound occurs, it is from speakers and only for a second or two, Its not coming from a psu or hardware.
Also my system froze at bios today, freezing occurs at purely random times, so my guess Is still hardware but I checked literally everything and the only options left seem to be replacing mobo/cpu which are pretty big steps that also don't guarantee fixing the issue.
So tired of this.