NZXT MOBO VGA/BOOT light setup in New Zealand
NZXT MOBO VGA/BOOT light setup in New Zealand
DISCLAIMER: I lack experience with NZXT's pre-builts (only their coolers, fans, and cases—no help here). You might consider requesting an advanced RMA so they send a replacement. If they have such a policy or are open to it, it would likely need a significant deposit, which they would then refund once you return the faulty unit. Since they suspect it's an NVMe drive, ask them to perform an advanced RMA specifically for that drive and observe their response. This approach carries risk—if the issue isn't the NVMe drive, you've wasted time and effort, and NZXT could blame you if something gets damaged during replacement. You're also exposing yourself if they decide to replace the drive yourself. Personally, I’d prefer option #1 or wait before proceeding. I don’t fully trust NZXT’s troubleshooting for this level of complexity, especially with remote issues, and sending the device back is unavoidable if it fails.
Thank you for your response. They didn’t provide an RMA for the entire system, even though that seemed like a better option. I’m now planning to return it. They mentioned they can’t generate a shipping label for my area, but I’ve got an email from the courier with a collection date—uncertain about the details. As someone who chose a pre-built computer, I feel I’m not prepared to handle the shipping process myself. I know there are limits, but their top-notch customer service probably couldn’t have made this any more complicated.
It seems things didn’t go as planned. We’re aiming to have it back within a few days. Apparently, the delivery service should be able to collect it from your home, which should be simpler than transporting the device in your car. I hope that improves things.