F5F Stay Refreshed Hardware Desktop No, the MSI RMA process isn't as bad as what you're seeing on Reddit.

No, the MSI RMA process isn't as bad as what you're seeing on Reddit.

No, the MSI RMA process isn't as bad as what you're seeing on Reddit.

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FlowerPowerOne
Member
105
06-18-2022, 08:10 PM
#1
Identified the primary M.2 slot as faulty and the lower slot triggering erratic crashes. Submitted the issue to MSI, expecting a week-long wait for status updates. Reviewed RMA feedback and noticed many US users faced poor outcomes, often receiving defective replacements or alternative parts. Paid $19 for shipping, hoping for a typical negative Reddit experience but seeking real-world insights from others who dealt with similar problems on MSI motherboards.
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FlowerPowerOne
06-18-2022, 08:10 PM #1

Identified the primary M.2 slot as faulty and the lower slot triggering erratic crashes. Submitted the issue to MSI, expecting a week-long wait for status updates. Reviewed RMA feedback and noticed many US users faced poor outcomes, often receiving defective replacements or alternative parts. Paid $19 for shipping, hoping for a typical negative Reddit experience but seeking real-world insights from others who dealt with similar problems on MSI motherboards.

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ilija
Member
206
06-19-2022, 04:17 AM
#2
It varies. Some individuals have praised MSI by upgrading to premium or latest graphics cards once they return their outdated models for returns.
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ilija
06-19-2022, 04:17 AM #2

It varies. Some individuals have praised MSI by upgrading to premium or latest graphics cards once they return their outdated models for returns.

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AwsomeFace2
Member
202
06-19-2022, 05:03 AM
#3
This hasn't appeared in my previous searches, which makes it feel more reassuring and encouraging.
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AwsomeFace2
06-19-2022, 05:03 AM #3

This hasn't appeared in my previous searches, which makes it feel more reassuring and encouraging.

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jessendeanx
Junior Member
23
06-20-2022, 08:59 AM
#4
Generally, individuals tend to become frustrated and express complaints more often when things don’t go their way, leading to mostly negative encounters. From my perspective, the RMA procedure was quite lengthy—over a month to resolve it. However, aside from that, I’m not complaining at all. That situation occurred around 2013/14.
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jessendeanx
06-20-2022, 08:59 AM #4

Generally, individuals tend to become frustrated and express complaints more often when things don’t go their way, leading to mostly negative encounters. From my perspective, the RMA procedure was quite lengthy—over a month to resolve it. However, aside from that, I’m not complaining at all. That situation occurred around 2013/14.

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lolman3
Junior Member
12
06-20-2022, 02:44 PM
#5
This was my very first RMA experience with an AMD CPU and it turned out to be quite impressive. I received a new CPU within two weeks after returning the faulty one. The replacement arrived the next business day following their receipt of the package, which they covered for shipping costs. My only issue with MSI so far is that they charge customers for shipping the defective item back to them.
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lolman3
06-20-2022, 02:44 PM #5

This was my very first RMA experience with an AMD CPU and it turned out to be quite impressive. I received a new CPU within two weeks after returning the faulty one. The replacement arrived the next business day following their receipt of the package, which they covered for shipping costs. My only issue with MSI so far is that they charge customers for shipping the defective item back to them.