No, the issue with your Macbook wasn't caused by a problem.
No, the issue with your Macbook wasn't caused by a problem.
I recently changed my Macbook Pro purchased in 2019 to macos 12.0.1 "Monterey." Since then, whenever I turn it on, I encounter the warning "Your computer was shut down because of a problem" or similar messages. This has occurred each time I power up, though my device never actually stopped working due to an issue. I usually close it using the shutdown button in the toolbar. Have others experienced this problem? Do you know any solutions?
The notification isn’t appearing as expected, which might indicate an issue. When you attempt to shut down the MacBook Pro, does the trackpad cease functioning?
Curious. Have you attempted to shut it down by pressing the power button? It seems safe enough, so worth giving it a shot.
Here’s some information from your crash reports:
Once, on an Intel Mac, there was an issue with a hardware driver for your audio card. The crash report clearly shows which process timed out or crashed.
No findings appear in the crash logs except for the recent incident with Company of Heroes 2 (I’m not buying a PC right now, so I stick to my Mac). No clear signs of startup issues. Yet... reviewing the general "Log Reports" matched my startup events. Here’s one entry for clarity: SessionID=876fdd92-01e5-49a3-8605-53f4aa46ae30.1638890566009 Timestamp=2021-12-07T10:22:46:167-0500 ThreadID=7156 Component=ngl-lib_NglAppLib ErrorID=403 Description="GetCachedNglProfile Status: NGL Profile Unavailable" SessionID=876fdd92-01e5-49a3-8605-53f4aa46ae30.1638890566009 Timestamp=2021-12-07T10:22:46:222-0500 ThreadID=7156 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found" SessionID=876fdd92-01e5-49a3-8605-53f4aa46ae30.1638890566009 Timestamp=2021-12-07T10:22:46:222-0500 ThreadID=7156 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP" SessionID=876fdd92-01e5-49a3-8605-53f4aa46ae30.1638890566009 Timestamp=2021-12-07T10:22:46:222-0500 ThreadID=7159 Component=ngl-lib_HttpRequestDelegate Description="Received Response with status 200" SessionID=876fdd92-01e5-49a3-8605-53f4aa46ae30.1638890566009 Timestamp=2021-12-07T10:22:46:805-0500 ThreadID=7161 Component=ngl-lib_HttpRequestDelegate Description="Received Response with status 204" SessionID=876fdd92-01e5-49a3-8605-53f4aa46ae30.1638890566009 Timestamp=2021-12-07T10:22:46:805-0500 ThreadID=7161 Component=ngl-lib_HttpRequestDelegate Description="Received empty response" SessionID=876fdd92-01e5-49a3-8605-53f4aa46ae30.1638890566009 Timestamp=2021-12-07T10:22:46:837-0500 ThreadID=7166 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : Valid token present but COPS unreachable, userprofile missing"
The information under crash and diagnostic reports often includes less obvious details. Logs typically contain more benign data, but here’s what you should watch for: a small button in the pop-up suggests there’s a link to a crash report. This happens because the system changes its state during shutdown—turning a flag from "true" to "false" when it intentionally powers off. If this behavior appears after a fresh start and no report is linked, it may point to one of three possibilities: an external component failing before shutdown, software freezing during the shutdown process, or an issue with the OS updating NVRAM correctly. Earlier reports on MacRumors indicated similar issues with older macOS versions, but your system is now running a newer release. I’m hoping reviewing your crash and diagnostic logs right after a reboot will reveal clues. If you find something, we can address it together. If not, it might be the persistent Big Sur bug you’re dealing with. If you’d like, I can help you submit a feedback ticket to Apple.