No problem at all. I'm here to help with any questions you have.
No problem at all. I'm here to help with any questions you have.
Identify the best internet option in your area and then evaluate whether you can set up your own router. If necessary, consider switching to their router, enabling pass-through mode, or disabling their network to get a dedicated access point for improved coverage.
There are numerous providers in North Vancouver, but all reviews seem to focus on negative experiences. People mostly post complaints rather than praise, making it hard to find reliable feedback. I’m wondering if those who browse online tend to only share criticism and never positive comments, which explains the lack of good reviews. I’m unsure which option will offer the best service. I was hoping someone familiar with tech and local area could give me some guidance, even though it’s a long shot. By the way, I’m planning to set up my own router.
We handle most complaints from customers themselves. Only 9% involve genuine connection problems like poor copper/coax, modem failures, etc., and 1% relates to actual service provider issues. Because we use similar equipment before customers arrive, it’s best to choose an ISP with fiber, install a good router (like a MikroTik hAP ac2), and rely on your connection. If you encounter any issues, feel free to post here for assistance. As always, it’s usually the customer’s responsibility.
I previously worked as an engineer supporting the public network in New Zealand, handling various connections like 3G/LTE, ADSL, VDSL2, fiber, ISDN, etc. I can confirm most problems stem from customer-side issues (CPE, internal wiring, or "last mile" connections) or arise when people become frustrated over unexpected equipment failures due to power issues, accidental damage, or accidents. These situations are largely beyond our control except for prompt troubleshooting.
If a stable connection such as fiber or cable is available, it’s usually better than Wi-Fi for consistency, speed, capacity, and low latency. Prioritize fixed connection providers before considering WISP solutions like PTP Wi-Fi or mobile networks. While larger companies charge more, they generally offer faster resolution times and higher upload capacity, resulting in better 24/7 performance.
In shared infrastructure across Canada between retail providers, they often allocate extra capacity for handover points (HOL/POPs) and wholesale broadband technologies like GPON. As suggested, moving away from the ISP’s router/modem can resolve many common headaches. Higher-end consumer devices—such as Asus, Netgear, MikroTik, or Ubiquiti—tend to perform better, especially if you’re comfortable with more technical setup.
1) Fiber first
2) Cable (coax) next
3) vDSL then
4) aDSL or 4G LTE after
5) Satellite next
6) Smoke signal last
Check your local providers to see their current options.