No one seems to have mentioned your dad's computer problem.
No one seems to have mentioned your dad's computer problem.
I downloaded the images he provided and my initial thought is to restart Windows. It seems he’s using a Ryzen APU, either first or second generation. Any assistance would be greatly appreciated.
Generate a USB installation media for Windows 10 using the provided support link. This may help if the drive is failing or there are other issues. Ensure you have the necessary hardware details ready.