Newly installed Windows 11 is experiencing occasional system service exceptions and driver IRLR issues.
Newly installed Windows 11 is experiencing occasional system service exceptions and driver IRLR issues.
7700x | 2x16gb ddr5 (6000mhz) | 3080 | B650M PG Riptide Wifi
dmp files
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My setup began with a fresh Windows 10 installation before moving to version 11, followed by another clean install of 10 due to problems encountered with the newer version. The blue screens I faced in 11 while gaming were reported as "attempted to write to read only memory" and "kernel security check failure." These issues have not occurred since then.
After returning to version 11, during OS installation I experienced a blue screen (possibly due to a system service exception). The installation proceeded, but something went wrong if the blue screen appeared during setup, prompting another clean Windows 11 install.
Currently, the main blue screen message is "system service exception," and in the Event Viewer it appears as "0x0000003b." This issue seems to occur after gaming sessions, especially when multitasking with browsers and music apps.
The most puzzling occurrence is that reinstalling NVIDIA drivers often resolves the problem, but it reappears when I power off or reset the computer. I haven’t thoroughly tested this after updating GPU drivers.
I also encountered a DRIVER IRQL_LESS_OR_NOT_EQUAL / 0x000000d1 error after connecting to Wi-Fi and opening YouTube. Uploading the DMP file failed; it appears corrupted, though I can view it in bluescreen mode and see crashes.
Links provided:
https://imgur.com/a/ZOYfK0T
https://imgur.com/a/9jRs0KI
https://imgur.com/a/9jRs0KI
Views: 2
My initial thought when reviewing these dumps is that the problem likely relates to RAM. Honestly, if it crashes during the Windows installation phase, it’s probably a hardware issue since the system relies heavily on Microsoft components and drivers. All five dumps indicate a SYSTEM_SERVICE_EXCEPTION (0x3B), specifically a memory access violation when trying to execute a kernel routine involving Virtual Address Space Descriptors (VAD). In each dump, the exception code is 0xC0000005.
Code:
FAILURE_BUCKET_ID: 0x3B_c0000005_nt!MiPerformVadSplitting
The fifth dump also shows a failure in the Windows function call nt!MiPerformVadSplitting, which deals with Virtual Address Space Descriptors, accompanied by the same exception code.
Additional observations: none of the calls involve third-party drivers, which strongly suggests a hardware fault. I recommend removing both RAM modules and reinserting them completely. If that doesn’t resolve the issue, try one card at a time while running the system.
Also, verify that the RAM models you’re using match the specifications listed in the motherboard manual. If the problem persists, consider contacting the manufacturer to have Windows and drivers installed by them, then restart and test functionality.
I just wanted to express my gratitude for the thorough guidance. I replaced the RAM and everything seems fine so far today, though it’s still early and it’s tough to match the crashes exactly. Could you suggest any methods to stress-test or recreate those blue screen situations? I know about memory access violations from a 4/5 failure rate, but I’m not sure what that entails or if there are other ways besides using the device and waiting? Also, I was wondering about third-party drivers on call stacks and what their absence implies. Most importantly, I checked my RAM—though I’m not entirely sure what it means—but the model I have is F5-6000J3636F16GX2-TZ5N. When I searched this specific configuration and chose "show QVL only," it filtered out my setup. Here’s the link: https://pangoly.com/en/compatibility/asr...e-wifi/ram Did I choose the incorrect RAM? I have two days before submitting a refund...
The RAM QVL for your board is available here. Your RAM ranks second on the G.Skill list, which means it's in good shape. The dump call stack provides details about the driver functions executed before the bugcheck. If a third-party driver appears, it's likely that driver caused the issue—Windows drivers are generally reliable. However, if the dump shows only Windows drivers, the problem probably stems from hardware rather than software.
Keep in mind, diagnosing with just one dump isn't ideal. But when you notice multiple dumps lacking third-party drivers, it strongly suggests a hardware-related cause.
Just because the RAM is listed in the QVL doesn't guarantee it's working properly. The typical stress test used by professionals usually involves Prime95 for 24 hours. It makes sense for a shop to opt for quicker tests, which might miss some problems, but they'll still be aware of what those are, so if you mention it fails, replacing the memory should be straightforward.
Well, it's been 4-5 days and there haven't been any problems since replacing the RAM and putting it back in... that's a bit confusing, but I'm feeling a bit relieved. If everything is working now, then maybe it is. I just hope there are no more issues going forward, and I really appreciate your help again (both of you). Sorry for asking another question, but I'm wondering how simply putting the RAM back in could solve such a recurring issue, especially if it wasn't an issue for the people who built my PC.
It's not unusual for re-seating RAM to resolve minor problems. At those speeds, the smallest dust specks between a pin in the slot and the RAM card can lead to issues. The first step we recommend anyone suspecting a RAM problem take is to re-seat the cards. You should feel more confident now.
I’m not sure about updating this thread, but I think I’d ask for your advice or someone else’s before bringing the computer to the shop. The bluescreen problem came back, and I’ve tested my PC using just one of the 16GB RAM sticks. Each stick seems to function properly, though perhaps the testing time wasn’t long enough. Once a second stick is added during a crash, the issue becomes more frequent. Also, when games crash without the bluescreen protection, my desktop behaves oddly—screen freezes, icons get distorted, and windows move around with trails. I changed the RAM speed from 6000 to “auto” (4800), but it didn’t help.
I ran memtest86 twice, once with two RAM sticks and once with both together, and it passed both times. However, when trying Windows Memory Diagnostic, nothing happens. I press F1 for options and get a blank blue screen, requiring a restart.
Here are the results and some new DMP files.
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I also ran sfc /scannow several times this week, but recently no integrity violations were detected. Previously, it always reported issues that couldn’t be resolved.
Thank you for your help.