F5F Stay Refreshed Hardware Desktop New PC fails to awaken from sleep mode, and the desktop background becomes black shortly after powering on.

New PC fails to awaken from sleep mode, and the desktop background becomes black shortly after powering on.

New PC fails to awaken from sleep mode, and the desktop background becomes black shortly after powering on.

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ladymorepork
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04-13-2024, 06:02 AM
#1
Hey all, I've been running into some annoying issues with my newly built PC and could use your help and expertise.
I've already tried the system scan and repair, shuffling around the RAM dimms, tweaking the power settings, and updating my GPU drivers. I haven't found anything in the system events that indicates any issues. and the Energy report doesn't show any issues either.
Issue 1 - Display doesn't wake up from sleep mode
Just as the title states, once my PC goes to sleep, the display won't wake up. Fans will spin, RGB lights up including the mouse, but there will be no display signal. Disabling EXPO worked for a day, but the issue came back pretty quickly. USB select suspend is disabled. I've also tried changing from DP to HDMI and using a different monitor, but the issue persists.
Issue 2 - Desktop wallpaper turns black a few seconds after boot
When I hover over desktop icons, the section wallpaper behind the icon will turn black, and then after a bit, the whole wallpaper turns black. Restarting Windows Explorer in the task manager fixes this, but I'd like to find a more permanent solution.
Any help is much appreciated.
System specs:
MSI B650 Tomahawk Wifi
Ryzen 7 7800X3D
MSI Gaming Slim RTX 4070 ti Super
2 x 16GB GSkill Flare X5 6000 CL30
Corsair Rmx 850 Shift PSU
NZXT H7 Flow
2tb Samsung 990 pro SSD
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L
ladymorepork
04-13-2024, 06:02 AM #1

Hey all, I've been running into some annoying issues with my newly built PC and could use your help and expertise.
I've already tried the system scan and repair, shuffling around the RAM dimms, tweaking the power settings, and updating my GPU drivers. I haven't found anything in the system events that indicates any issues. and the Energy report doesn't show any issues either.
Issue 1 - Display doesn't wake up from sleep mode
Just as the title states, once my PC goes to sleep, the display won't wake up. Fans will spin, RGB lights up including the mouse, but there will be no display signal. Disabling EXPO worked for a day, but the issue came back pretty quickly. USB select suspend is disabled. I've also tried changing from DP to HDMI and using a different monitor, but the issue persists.
Issue 2 - Desktop wallpaper turns black a few seconds after boot
When I hover over desktop icons, the section wallpaper behind the icon will turn black, and then after a bit, the whole wallpaper turns black. Restarting Windows Explorer in the task manager fixes this, but I'd like to find a more permanent solution.
Any help is much appreciated.
System specs:
MSI B650 Tomahawk Wifi
Ryzen 7 7800X3D
MSI Gaming Slim RTX 4070 ti Super
2 x 16GB GSkill Flare X5 6000 CL30
Corsair Rmx 850 Shift PSU
NZXT H7 Flow
2tb Samsung 990 pro SSD

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RoseJr
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04-14-2024, 10:38 AM
#2
MSI B650 Tomahawk Wifi
Check the BIOS version on your motherboard.
Consider using DDU to delete all GPU drivers from your system (Intel, AMD, Nvidia), then reinstall manually with the newest drivers from Nvidia's support site in an elevated command, such as right-clicking the installer and selecting Run as Administrator.
It’s also wise to verify if your SSD requires firmware updates via Samsung's Magician App.
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RoseJr
04-14-2024, 10:38 AM #2

MSI B650 Tomahawk Wifi
Check the BIOS version on your motherboard.
Consider using DDU to delete all GPU drivers from your system (Intel, AMD, Nvidia), then reinstall manually with the newest drivers from Nvidia's support site in an elevated command, such as right-clicking the installer and selecting Run as Administrator.
It’s also wise to verify if your SSD requires firmware updates via Samsung's Magician App.

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KetzPlayer
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210
04-16-2024, 04:02 AM
#3
Thank you for your response.
I'm currently using BIOS version E7D75AMS.1B0.
I attempted a clean GPU driver installation via DDU in safe mode. To be cautious, I removed Nvidia, AMD, and Intel drivers, but the black desktop problem remained after clearing and reinstalling them.
Samsung Magician did provide a firmware update for my SSD, though I wasn't able to apply it successfully.
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K
KetzPlayer
04-16-2024, 04:02 AM #3

Thank you for your response.
I'm currently using BIOS version E7D75AMS.1B0.
I attempted a clean GPU driver installation via DDU in safe mode. To be cautious, I removed Nvidia, AMD, and Intel drivers, but the black desktop problem remained after clearing and reinstalling them.
Samsung Magician did provide a firmware update for my SSD, though I wasn't able to apply it successfully.

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