New laptop arrived with depleted battery and indicates a 5.8% wear level. Should it be returned or retained?
New laptop arrived with depleted battery and indicates a 5.8% wear level. Should it be returned or retained?
Just received a new laptop at Costco, but it arrived with a completely dead battery—definitely not what you want. After charging to full, a battery test revealed a wear level of 3.7%, and after the second charge it dropped to 5.8%. I’ve heard about the snowball effect where the battery degrades quickly once it starts, so I’m wondering if I should go with this or return it. It seems like the stock might be old, and several reviews mentioned dead batteries. One reviewer even said theirs came with a dead battery too.
Do you have a connection to the laptop purchase? Having an SKU would be very useful for us in two ways. I would consider returning the laptop since it appears to be a unit that was sent back, or possibly a display model.
The device was almost certainly brand new, with all seals intact and no fingerprints present. There were some discussions on Reddit about similar experiences with Dell laptops and Macbooks. It seems it might have simply been sitting on the shelf for too long. I really liked the laptop except for the worn battery, and I purchased it for $799.99 during a sale. Fortunately, Costco offers a 90-day return policy for electronics.
Since it's Costco, I'd wait a few weeks to observe the battery's performance. If it remains poor, then think about returning it.
This was kind of my thought. And just buy a battery replacement if it gets bad. I did a looping video at half brightness for 7.5 hours and still had 40% battery, then under a medium load with FL Studio running a complex project it got almost 4 hours.
That is literally DOUBLE what I was getting with both of those same tests with the Razer Blade 15 it is replacing, and the CPU is better to boot.
Is there a reputable place I can get replacement batteries? I am trying to contact LG currently about spare parts but I've been "awaiting a representative" for over an hour now.
Following a close call involving both my Fuji camera and my quadrotor, I now strongly avoid non-OEM batteries.
I'm not sure why buying a brand new laptop means you have to fix it yourself if something goes wrong. If it's new and covered by warranty or return policy, that's what you should use. Also, you didn't pay for a partially broken laptop, right? I'm advising this way because of that perspective.
I believe most people are referring to Costco. Their return policy is among the strongest, so take advantage of it before the deadline, and if you're not satisfied, return it and order again. Unless their policy has changed recently, they maintain a solid return system.