New Build / New Everything / PC won't power up / No Dr. Debug code showing ?
New Build / New Everything / PC won't power up / No Dr. Debug code showing ?
Hi all,
I had big plans this Christmas to build my first gaming / work rig in years. However, I've run into the following problems:
Computer won't switch on
Asrock Dr. Debug code is blank so I cannot troubleshoot (the Power and Reset button lights glow white though. CMOS / BIOS lights on back of mobo plate glow red)
PC Specs
Mobo:
ASRock X870E Taichi Lite
CPU: Ryzen 7 9800X3D
GPU: MSI GeForce RTX 4060 Ti VENTUS 16G
RAM: Corsair Vengeance 64GB, DDR5-6000, CL30, AMD EXPO, Dual-Kit
PSU: be quiet! Straight Power 12 1000W
Physical Drives: Corsair MP700 2TB - Pro NVMe SSD, PCIe 5.0 M.2 Typ 2280
I have tried the following:
I have taken the computer to pieces and rebuilt on a table outside the case to make sure it was all connected, standoffs not causing issues, etc
I have made sure the two 8-pin connectors on mobo are plugged into the PSU. I have the main mobo conenctor plugged into the PSU (there is also a wire off this main wire labelled 'Motherboard' and this is also plugged into the PSU). AIO is all plugged in to Sata power cable.
I took out the battery and put back in to reset it.
I moved the AIO PWM connector from AIO to CPU1 and then CPU2 headers.
I tried pressing the power buttom on the mobo instead of relying on the F panel connectors.
I took out the second RAM stick to see if that would work.
I took out the GPU to see if that would work.
I checked the M.2 was fitted properly.
Further Ideas to try:
I am thinking it mightbe PSU or mobo related. I.e. surely there should be debug codes shown if it were any of the other components? The fact nothing is showing is indicative of PSU or Mobo problems, no?
Flash BIOS (but surely it would still have booted even if RAM, SSD and CPU are not supported?)
Plug cable into wall outlet rather than extension
Buy a cheap PSU for troubleshootoing purposes
Order replacement motherboard.
Hoping someone on the forums can advise if there's anything I'm missing or should try? I'm not a novice builder but I'm far from an expert!
Thanks, J
I would attempt to flash the BIOS on the motherboard using this guide;
Watch: https://youtu.be/fqKs9fekNNY
the different board but the main idea remains the same.
If you're facing a PSU/power delivery problem, you should be able to trigger POST with the iGPU because your processor has one on the CPU die.
Are the RAM slots A2 and B2 filling up? Please verify and inspect if the CPU socket has any bent or damaged pins. When reinserting the CPU, handle it carefully and avoid applying excessive force—just keep it resting on the CPU's IHS. Speaking of AIOs, you didn't specify them in your specifications.
Thank you for your reply.
I'll definitely flash the BIOS when back home from work.
Regarding PSU/power delivery and iGPU, I'm not sure what you're asking about.
RAM is in A2 and B2 slots.
The AIO is a Galahad II Trinity; I followed the manual instructions and tightened the screws until they stopped turning. I don't think I over-tightened them. Could this be the problem? I might slightly loosen the bolts after confirming the socket condition.
Thanks, J
In general, I attempted the following steps this evening:
1) Updated the BIOS
2) Loosened the CPU heatsink screws and reinserted the CPU
3) Removed the CPU heat sink
4) Disconnected all components except CPU, memory, and power from the motherboard
5) Re-energized the CMOS
6) Connected directly to a wall outlet
7) Inserted the AIO connector into the CPU fan header
8) Inspected for any damage to the CPU or motherboard socket
9) Performed a paperclip test on the power supply (the fans spun)
None of these actions resolved the issue.
I had it checked at an independent shop for a proper look. Even though they did their best, they weren’t able to fix it. A closer inspection revealed a small pin on the side of the slot, which was clearly damaged. I was careful with this—it’s not something I’m used to. Still, that’s the situation.
Also, the flashback function appears to start with a light flash and then pause, but it takes longer than 30 seconds to finish. If you’re facing a similar issue, don’t assume it worked—it might not be.
Is the bent CPU pin still acceptable for return? You might attempt to repair it if you can't return it. It can be challenging, but once the return window closes, what are you risking?
If your return policy permits, check if you can exchange your CPU or Motherboard for a replacement. If the warranty covers it, it should be returned in its damaged state. We hope they will replace it considering your significant investment. Please share your warranty outcome. You own a high-end powerful system.