Network issues causing dropped calls and delays. Need assistance!
Network issues causing dropped calls and delays. Need assistance!
I’m trying to figure out what’s going on with my internet connection. About a year ago I installed a new fiber line using a Pace 5268ac, but lately the wireless performance has become quite unreliable. The connection often drops completely for 10 to 30 seconds every few minutes. While buffered video usually works fine, activities like FaceTime, Skype, or calls over AT&T Wi-Fi keep failing entirely. Websites sometimes load slowly or stop altogether. I’m curious if replacing the access points (Ubiquiti) would fix it, or if there’s another issue at play. On my wired desktop I haven’t seen these problems, even though I use them less often. It might be related to the router/modem itself. Below are some additional symptoms:
1. Calls from the bedroom farthest from the router (typically 7-9 Mbps) frequently drop every 5-10 minutes.
2. Calls from the basement (usually 30-40 Mbps) lose signal every 20 minutes or so.
3. Speeds in different parts of the house vary unpredictably—for example, my deck gets between 2 Mbps and 60 Mbps randomly.
4. Web browsing can hang, taking over a minute to load unless I disconnect and reconnect.
5. I’m paying for 100 Mbps but get 120 Mbps right next to the router.
This suggests the issue isn't with the modem or router, but rather the wireless access point. It seems more probable now. Temperature might be the problem—try placing a fan nearby to test. If that doesn’t help, upgrading to a new AP would be wise.