Network is active but lacks online access.
Network is active but lacks online access.
This situation is quite puzzling... I own a Unifi AP AC PRO, and despite the mobile showing a connection, there was no internet access. The Ethernet connection and Unifi’s pass-through via Ethernet worked perfectly, so I confirmed the cable was properly linked to the modem. I reset the device and tried troubleshooting with Unifi support, but they admitted they weren’t aware of the issue and would follow up. I switched to using the modem’s Wi-Fi instead, which also failed to resolve the problem. Once I reset the modem, everything worked again. This is really confusing. Could you clarify how a modem can block Unifi’s Wi-Fi while the Ethernet connection functions? Also, why did enabling the modem’s Wi-Fi cause the issue instead of fixing it? Also, I live in Australia with NBN over hybrid fibre coaxial—there’s a black box that connects to the internet and links to the modem via Ethernet for the WAN port.
The AP is configured through your phone? It doesn’t connect to a Unifi Controller? Your AP should be set up to use your router’s IP as the DNS server. Usually, it should forward from your router for devices with DHCP. It seems you might have a DNS problem.
I initially installed the AP on my PC using the Controller, but I removed it since I don’t like Java. I’m confused about why my modem is blocking Wi-Fi packets while still letting users connect, but no internet access.
It appears the AP is linked through a router rather than a modem. The fiber connection uses an ONT, which converts optical signals to Ethernet and connects to your router for logging in. This setup distributes internet access and internal networks to your existing hardware. It seems the installation might be incomplete. If the AP is a standalone device and it's physically attached to your router with a lit port, configure it as a standalone unit. This should enable internet access without relying on the controller, which you may have configured to stay active. This approach works well for many standalone units.
The AP was functioning well for a long time. However, you're also overlooking the modem you referred to as a router. When I activated the Wi-Fi on it, the same issue appeared, indicating the problem isn't with the AP. Restarting the router resolved the matter.
This statement emphasizes the importance of restarting a device regularly.