F5F Stay Refreshed Hardware Desktop Need assistance with your workstation?

Need assistance with your workstation?

Need assistance with your workstation?

S
Shaggy24
Member
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64
04-17-2016, 07:09 AM
#1
Hello everyone, I’m reaching out for assistance. Recently I purchased a ThinkPad USB-C Dock Gen 2 to connect my Acer Aspire A715-41G to two monitors and a keyboard/mouse. The issue is that neither monitor displays correctly. I use a displayport cable with an HDMI connection to link the dock to the monitors. When installing firmware on the Lenovo site, I encounter strange error messages. Only my laptop shows the error when connected via USB-C. I’m unsure how to fix this. Thank you.
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S
Shaggy24
04-17-2016, 07:09 AM #1

Hello everyone, I’m reaching out for assistance. Recently I purchased a ThinkPad USB-C Dock Gen 2 to connect my Acer Aspire A715-41G to two monitors and a keyboard/mouse. The issue is that neither monitor displays correctly. I use a displayport cable with an HDMI connection to link the dock to the monitors. When installing firmware on the Lenovo site, I encounter strange error messages. Only my laptop shows the error when connected via USB-C. I’m unsure how to fix this. Thank you.

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H
herobrine3959
Senior Member
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443
04-17-2016, 08:22 AM
#2
This model cannot transmit video via USB-C connection.
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H
herobrine3959
04-17-2016, 08:22 AM #2

This model cannot transmit video via USB-C connection.

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K
Kirsten_KitKat
Junior Member
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17
04-17-2016, 10:38 AM
#3
Thank you for your message. I may need to explore an alternative approach.
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K
Kirsten_KitKat
04-17-2016, 10:38 AM #3

Thank you for your message. I may need to explore an alternative approach.

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