F5F Stay Refreshed Software PC Gaming Need assistance with unexpected crashes after a new build, maybe related to PSU?

Need assistance with unexpected crashes after a new build, maybe related to PSU?

Need assistance with unexpected crashes after a new build, maybe related to PSU?

M
Marou763
Junior Member
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38
10-03-2021, 11:08 AM
#1
Hi everyone,
I recently installed a new PC and have encountered a problem where it randomly shuts down when launching games or opening Steam. It doesn’t occur every time, but it’s happening often enough to be quite annoying.

What I’ve observed includes:
The RGB indicators on the motherboard, RAM, cooler, and case remain active after a crash.
The case and cooler fans appear to have trouble starting, and there’s a clicking sound coming from the power supply unit.
When it crashes, the power button stops responding, so the only way to stop it is by turning off the PSU directly.

I checked the Event Viewer and found an "Event ID 41" error, which points to a power-related issue.
I tried connecting it to a standard wall outlet instead of a power strip, but that didn’t resolve the problem.

Currently, the system reaches the boot animation but crashes when I enter BIOS. When powered on, the RGB lights turn on and the fans start, yet there’s no signal to the monitor.

Here are the specifications:
- CPU: Ryzen 7 5800X
- Motherboard: Gigabyte B550 AORUS ELITE AX V2
- PSU: GIGABYTE UD750GM 750W, 80 PLUS Gold Certified
- RAM: CORSAIR VENGEANCE RGB PRO 16GB (2x8GB) DDR4 3600
- Cooler: Cooler Master MasterLiquid 360L Core ARGB CPU Liquid Cooler
- Graphics Card: Gigabyte Radeon RX 6600 EAGLE 8GB
- Case: Phanteks XT Pro Ultra ATX Mid Tower
- Monitor: LG UltraGear Gaming Monitor 24GS60F, 24", 1080p, 180Hz

Any suggestions on what might be causing this? Could it be the power supply unit or should I investigate other parts? Thanks for your help!
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M
Marou763
10-03-2021, 11:08 AM #1

Hi everyone,
I recently installed a new PC and have encountered a problem where it randomly shuts down when launching games or opening Steam. It doesn’t occur every time, but it’s happening often enough to be quite annoying.

What I’ve observed includes:
The RGB indicators on the motherboard, RAM, cooler, and case remain active after a crash.
The case and cooler fans appear to have trouble starting, and there’s a clicking sound coming from the power supply unit.
When it crashes, the power button stops responding, so the only way to stop it is by turning off the PSU directly.

I checked the Event Viewer and found an "Event ID 41" error, which points to a power-related issue.
I tried connecting it to a standard wall outlet instead of a power strip, but that didn’t resolve the problem.

Currently, the system reaches the boot animation but crashes when I enter BIOS. When powered on, the RGB lights turn on and the fans start, yet there’s no signal to the monitor.

Here are the specifications:
- CPU: Ryzen 7 5800X
- Motherboard: Gigabyte B550 AORUS ELITE AX V2
- PSU: GIGABYTE UD750GM 750W, 80 PLUS Gold Certified
- RAM: CORSAIR VENGEANCE RGB PRO 16GB (2x8GB) DDR4 3600
- Cooler: Cooler Master MasterLiquid 360L Core ARGB CPU Liquid Cooler
- Graphics Card: Gigabyte Radeon RX 6600 EAGLE 8GB
- Case: Phanteks XT Pro Ultra ATX Mid Tower
- Monitor: LG UltraGear Gaming Monitor 24GS60F, 24", 1080p, 180Hz

Any suggestions on what might be causing this? Could it be the power supply unit or should I investigate other parts? Thanks for your help!

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V
VitoSEXY
Posting Freak
Find
797
10-07-2021, 09:32 AM
#2
Are the bios and chipset versions current? Have you experimented with adjusting the memory speed to 3200mhz or 2666mhz?
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V
VitoSEXY
10-07-2021, 09:32 AM #2

Are the bios and chipset versions current? Have you experimented with adjusting the memory speed to 3200mhz or 2666mhz?

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Reply