Need assistance online? Help is available!
Need assistance online? Help is available!
Find a way to connect to the internet. You’ll need a device with internet access and a reliable connection.
Check the network card on your computer. Verify if the cable you're using is functioning properly. Try connecting it to another device to see if the issue persists. If new drivers don't resolve the problem and the cable appears fine, consider reinstalling Windows. It's possible a software glitch is involved. If your machine is quite old—like a 2013 model—and you're using Windows 10, compatibility issues can arise. After restarting a few times, the card might still not work, requiring a full Windows reinstall for a fix.