My system is experiencing frequent and disruptive game failures.
My system is experiencing frequent and disruptive game failures.
New_air_games
08-28-2016, 09:48 AM #1I recently acquired a computer from iBuyPower, and I’m encountering persistent game crashes. Initially, I suspected the graphics card was at fault because of visual distortion and colored artifacts, so I processed a return under warranty. Despite replacing the graphics card, the crashes continued. Following that, I investigated the power supply and swapped it out for a new unit, but the issue remained unresolved. My system specifications are as follows: CPU – AMD FX-8350, GPU – AMD Radeon HD 7770, PSU – Cooler Master GX II 750W, Memory – 8GB, Motherboard – GA-970A-D3P, and Operating System – Windows 8.1. Considering this, have you experienced similar difficulties with iBuyPower products?
I’m unsure if a reinstall would be something you’re interested in, as it can be quite demanding. I've researched the matter and discovered that a clean installation sometimes resolves these types of issues. Alternatively, we could explore swapping out the graphics card entirely. Both solutions demand a considerable investment of time, and I sincerely apologize for any disruption this causes.
🙁
However, I strongly advise reaching out to technical support initially; they possess specialized knowledge and experience.
VeraquinGaming
09-02-2016, 07:02 AM #2It’s possible this problem stems from a defective card – in that case, you would need to return it – however, that seems improbable. A complete Windows 8 reinstallation could be a substantial undertaking, yet it may be necessary to investigate potential software conflicts given that you've already updated your AMD drivers.
I’m unsure if a reinstall would be something you’re interested in, as it can be quite demanding. I've researched the matter and discovered that a clean installation sometimes resolves these types of issues. Alternatively, we could explore swapping out the graphics card entirely. Both solutions demand a considerable investment of time, and I sincerely apologize for any disruption this causes.
🙁
However, I strongly advise reaching out to technical support initially; they possess specialized knowledge and experience.
I'm investigating these issues with iBUYPOWER - Jason. Could you clarify which games are experiencing instability? Are all titles affected, or only specific ones?
Currently, it appears that nearly every game I've attempted to play is failing. The crashes frequently demand a substantial wait—ranging from five minutes up to two hours. Specifically:
DarkSiders froze after only ten minutes of gameplay, requiring me to use the task manager to close it.
PayDay 2 exhibited a similar problem, taking an extended period of approximately one or two hours before crashing. Once again, I had to utilize the task manager for closure.
BioShock presented a different pattern; it ran smoothly in windowed mode until the following day, when it crashed after a pause.
Hello etchersoy,
I'm investigating these issues with iBUYPOWER - Jason. Could you clarify which games are experiencing instability? Are all titles affected, or only specific ones?
Currently, it appears that nearly every game I've attempted to play is failing. The crashes frequently demand a substantial wait—ranging from five minutes up to two hours. Specifically:
DarkSiders froze after only ten minutes of gameplay, requiring me to use the task manager to close it.
PayDay 2 exhibited a similar problem, taking an extended period of approximately one or two hours before crashing. Once again, I had to utilize the task manager for closure.
BioShock presented a different pattern; it ran smoothly in windowed mode until the following day, when it crashed after a pause.
Regarding your drivers, are they current? Furthermore, could you investigate whether this particular problem is frequently encountered when utilizing this software version with your graphics card? If the GPU was recently replaced or repaired, that should no longer be a contributing factor. I suspected a potential problem with the power supply, but you’ve thoughtfully eliminated that possibility. The remaining consideration, in my estimation, centers around software compatibility concerns.
Assuming a replacement or repair of your graphics card has occurred, that should negate any potential concerns. My suspicion currently centers on software compatibility; specifically, I wonder if a conflict exists with your operating system. Several users have reported difficulties similar to yours when utilizing Windows 8.1, leading me to consider a potential rollback to Windows 7. Unfortunately, acquiring a copy of Windows 7 presents an additional expense. It’s also unclear whether your existing Windows 8.1 is a genuine OEM version—this will impact your ability to revert to Windows 7, as it may not be supported.
Brofistarmy21
09-05-2016, 05:37 AM #6Regarding this issue with iBUYPOWER and your Jason system, let's begin by exploring some preliminary inquiries. Have you verified that your graphics drivers are current? Furthermore, could you investigate whether this particular problem is frequently encountered with your GPU in conjunction with the recent software update?
Assuming a replacement or repair of your graphics card has occurred, that should negate any potential concerns. My suspicion currently centers on software compatibility; specifically, I wonder if a conflict exists with your operating system. Several users have reported difficulties similar to yours when utilizing Windows 8.1, leading me to consider a potential rollback to Windows 7. Unfortunately, acquiring a copy of Windows 7 presents an additional expense. It’s also unclear whether your existing Windows 8.1 is a genuine OEM version—this will impact your ability to revert to Windows 7, as it may not be supported.
epicderpyface
09-05-2016, 06:24 AM #7It’s a regrettable situation, indeed. Let me wonder if you've reached out to our technical assistance team once more – perhaps they possess alternative suggestions at this juncture.
It appears that reverting this isn't possible. Let’s explore if our technical support team can devise alternative solutions, perhaps by checking for further suggestions.
I haven't yet reached out to them. However, interestingly, the audio persists even when the game freezes. I can discern the sound effects and movement – walking, for instance – but the visuals are locked on a single frame. This issue seems to affect a significant number of games. Furthermore, I experienced this difficulty while playing Black Ops II; I reduced my display settings and utilized windowed mode, extending my play session considerably. Yet, upon pressing the Esc key to pause, the game abruptly froze.
I’m at a loss to determine the cause; all of my drivers are current, and I applied Windows updates yesterday. There remains no resolution to this problem. Additionally, a friend inadvertently activated the moon key on my iBUYPOWER keyboard, leading to BIOS corruption. Although the dual-BIOS motherboard successfully recovered the BIOS, it’s plausible that this event contributed to the inability to run games effectively.
iBUYPOWER – Jason:
It appears that reverting this isn't possible. Let’s explore if our technical support team can devise alternative solutions, perhaps by checking for further suggestions.
I haven't yet reached out to them. However, interestingly, the audio persists even when the game freezes. I can discern the sound effects and movement – walking, for instance – but the visuals are locked on a single frame. This issue seems to affect a significant number of games. Furthermore, I experienced this difficulty while playing Black Ops II; I reduced my display settings and utilized windowed mode, extending my play session considerably. Yet, upon pressing the Esc key to pause, the game abruptly froze.
I’m at a loss to determine the cause; all of my drivers are current, and I applied Windows updates yesterday. There remains no resolution to this problem. Additionally, a friend inadvertently activated the moon key on my iBUYPOWER keyboard, leading to BIOS corruption. Although the dual-BIOS motherboard successfully recovered the BIOS, it’s plausible that this event contributed to the inability to run games effectively.
Nevertheless, I strongly suggest contacting technical assistance initially—they possess specialized expertise.
RippedBoob
09-06-2016, 09:34 PM #9It’s possible this could be due to a defective card—in that case, you would need to submit it for return—however, that scenario appears improbable. A complete Windows 8 reinstallation might be a rather extensive measure, although it could resolve any underlying software conflicts given your recent AMD driver updates. I’m unsure if you would find that a suitable course of action (it can be quite involved). I’ve consulted various sources, and a clean reinstall sometimes effectively addresses the issue. Alternatively, we could investigate by attempting to use a different graphics card. Both of these approaches are time-consuming, and I apologize for the trouble this is causing.
Nevertheless, I strongly suggest contacting technical assistance initially—they possess specialized expertise.
It’s possible this is simply a malfunctioning card – if that's the case, you would need to return it. However, that seems improbable at this point. We might consider a complete reinstallation of Windows 8 to investigate potential software conflicts, particularly given that you've already updated your AMD drivers.
I’m unsure if attempting this is something you would be interested in, as it could be a lengthy process. My research suggests that a fresh installation sometimes resolves these issues. Alternatively, we could explore trying a different graphics card – both of these options would demand significant time investment, and I apologize for any trouble this is causing.
🙁
Nonetheless, I strongly suggest contacting technical support initially to get their assessment – they are well-versed in these matters. If a full Windows 8.1 reinstall or returning the GPU is necessary, I am prepared to proceed with either option. It’s unlikely that the problem lies within the graphics card, as I can still execute other programs even when it freezes, and there haven’t been any AMD error messages displayed. You possess the motherboard CD, GPU drivers, and Windows 8.1 installation media as well; should a Windows 8.1 reinstall become necessary, could we not simply replace it with Windows 7?
FistMeAway
09-08-2016, 09:17 PM #10iBUYPOWER - Jason:
It’s possible this is simply a malfunctioning card – if that's the case, you would need to return it. However, that seems improbable at this point. We might consider a complete reinstallation of Windows 8 to investigate potential software conflicts, particularly given that you've already updated your AMD drivers.
I’m unsure if attempting this is something you would be interested in, as it could be a lengthy process. My research suggests that a fresh installation sometimes resolves these issues. Alternatively, we could explore trying a different graphics card – both of these options would demand significant time investment, and I apologize for any trouble this is causing.
🙁
Nonetheless, I strongly suggest contacting technical support initially to get their assessment – they are well-versed in these matters. If a full Windows 8.1 reinstall or returning the GPU is necessary, I am prepared to proceed with either option. It’s unlikely that the problem lies within the graphics card, as I can still execute other programs even when it freezes, and there haven’t been any AMD error messages displayed. You possess the motherboard CD, GPU drivers, and Windows 8.1 installation media as well; should a Windows 8.1 reinstall become necessary, could we not simply replace it with Windows 7?