My internet goes away at night and is back early next day
My internet goes away at night and is back early next day
This happened last week. The guys from the provider came home 4 times already, they changed my modem and router. They said they'll come today to fix it with new cables, but the internet still works every morning. Does anyone have a plan? I just want to play and be happy at night without losing connection...
Long ago, I had exactly the same problem with Cox cable. There were many service calls... and eventually everything was swapped out. From the neighborhood box to a new PC. Every single part was replaced. It still happened. It turned out that one of their upstream boxes was breaking down. Temperature and humidity would make it fail three or four nights a week. This is probably not your problem. Keep tracking down exactly when things break. Maybe you'll spot a pattern later on.
Your internet provider probably put in new solar power gadgets for your equipment. Can you tell if you lose the modem or if the internet is just not working? Sometimes lights will look different. Depending on what modem you have, try typing 192.168.100.1 into your browser to see if that's where the modem lives. There should be some kind of log. It will tell you if there are errors or if the modem is having trouble talking to the ISP gear. The ISP can usually look at these from their place, but they are lazy so if you find errors, you can help them out a bit. Generally, you can check if the cables are too long...these also should be on a screen that you can see in the modem. You can look at the recommended levels up, but if they go outside that range, you tend to get connection drops. Now if you see no messages and the modem itself is not dropping it, it's more likely something in their office or maybe your neighbor who uses his stuff only at night is interfering somehow. It isn't supposed to be like that. Problems that happen way past regular business hours are really hard to fix. I had one where I got lots of data loss mostly at night. The ISP said other people nearby reported this too and they get lucky enough to see it right at the end of their shift. They never told me exactly what happened but it seems like someone living next door had an unauthorized connection whatever that means.