My computer is sporadically shutting down unexpectedly. Please assist me!
My computer is sporadically shutting down unexpectedly. Please assist me!
For approximately two years, I've owned this computer. Aside from installing a new hard drive, I haven’t made any further upgrades. League of Legends frequently freezes completely, requiring me to shut down and restart the system manually. I disabled the automatic restarting feature in the program's settings to prevent it from rebooting on its own when freezing. I urgently require assistance, as my computer is severely impacting my gaming experience!
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Here are the specifications:
* Operating System: Windows 10
* Graphics Card: GTX 1060 with 6GB of VRAM
* Processor: i5-4460
* Power Supply: EVGA 600W Silver
* Memory: 2x8GB Hyper X Fury
* Motherboard: Asus Z97-E LGA 1150 Intel Z97
* Storage: Kingston 128GB SSD, Seagate 2TB HDD, Western Digital 1TB HDD
* Other: All components are unoverclocked and unmodified. The CPU is cooled with a water cooling system. Drivers are up-to-date. I suspect the issue may stem from my operating system rather than any of my hardware components?
To begin, please follow these steps:
1. Please download the program “CrystalDiskInfo,” install it, and run it to provide me with the results. This will allow me to determine if your drive has experienced a failure or some other issue.
2. If the program indicates an error, you may see warnings similar to those in the example image. Inspect all cables within your computer and unplug/replug them to ensure a secure connection, and clean any dust buildup.
3. If you believe there are no hardware problems with your computer, proceed to the software troubleshooting steps outlined below:
* Perform a scan for malware and viruses. Occasionally, these can manifest as similar problems.
* Uninstall your drive’s drivers and reinstall them completely.
* Navigate to Control Panel, then Power Options. Within the left-hand menu, select “Choose what the power buttons do” and uncheck "Fast Startup."
* Return to Power Options, then in the left-hand menu, select “Choose when to turn off display.” Click on "Change advanced power settings," and set the options as shown in the provided image.
4. If none of the above solutions are effective, restart your PC in Safe Mode and operate it for as long as possible. If the problem persists in Safe Mode, it’s likely a software or system-related issue.
5. Consider upgrading your power supply to 700 watts and test your PC with it to see if that resolves the freezing issue.
6. As a final step, you may want to consider resetting your computer and installing a fresh copy of Windows if all other attempts fail.
Please inform me whether any of these steps resolved the issue.
Hello, thank you for getting back to me! I followed all the instructions regarding power options and drivers that you provided, and I’ve also installed the program you requested.
I've attached images of my drives within the application: https://imgur.com/a/5ZuOc9z
View: https://imgur.com/a/5ZuOc9z
My computer is still performing at its initial speed, although I’m using a torrented version of Windows because Microsoft's key didn’t function and their customer support is disappointing. Despite this, I’ve maintained the same Windows installation for two years, and it continues to receive updates. Last week, I performed a factory reset on my computer, but it appears to be experiencing the same freezing issues. Once I’m able to acquire some additional funds, I plan to purchase a 700-watt power supply. I will keep you updated. 😉
Is this external hard drive the one that was purchased? It seems like it might be causing the issue, and I’d estimate about 75% certainty that it's a hard drive problem. Try disconnecting the E Drive and restarting your computer to see if there’s any change.
Furthermore, did you start up in Safe Mode?
Also, could you tell me how long your computer typically runs without freezing? Does this occur while you're using Windows?
That’s the previous storage device, and that might be the culprit. Should I attempt a separate SATA connection or simply disconnect it?
Unexpected game terminations are occurring without warning. I spent approximately ninety minutes playing League of Legends before the system began to lock up during my third match. After restarting, freezing occurred immediately upon reaching the desktop and opening Discord. My computer typically runs for eight hours daily, primarily for academic tasks and gaming, though it has occasionally frozen while using Chrome, usually when accessing YouTube or opening that application. When running in safe mode, freezing does not seem to occur; I removed the hard drive, leaving only my new solid-state drive, as a test.
https://imgur.com/a/dwPorYq
View: https://imgur.com/a/dwPorYq