My computer is restarting unexpectedly.
My computer is restarting unexpectedly.
Hello,
I’m experiencing problems with my computer that causes it to restart unexpectedly and frequently while gaming (like World of Warcraft and Tomb Raider). This started after I updated to the newest Nvidia driver, although it’s possible this isn't the cause. I’ve tried reverting to older driver versions and even reinstalling them, but the issue has remained consistent. It usually reboots within minutes of starting a game, though I can sometimes play for several hours without incident (I plan to test this again).
My memory tests came back clear, and my CPU stress test using Intel Utility passed without issues, although temperatures were elevated and thermal throttling activated quickly. I’ve also run graphics stress tests with Furmark and Unigine, which passed successfully, reaching a maximum temperature of 81 degrees Celsius during Furmark’s extended testing. It rebooted only once or twice at the beginning of these tests, but then ran fine on subsequent attempts. Browsing and general PC use are not problematic.
The Event Viewer indicates a Kernel-power event (ID 41, 63). However, no crash dumps were created despite having the feature enabled.
Most of my hardware is relatively new, except for the motherboard and RAM.
* Motherboard: Asus maximus v formula
* CPU: Intel i7 3770K (with stock cooler/fan)
* RAM: HyperX 4 DIMMs (16GB)
* PSU: EVGA 850 G3 (purchased last year)
* GPU: Asus RTX 2080 OC 8GB (bought a few months ago) – A couple of fan blades are damaged on one of the fans, but it has functioned adequately nonetheless.
Yesterday, I observed that my CPU temperatures were high, reaching the upper 80s and 90s during restarts. The ambient temperature has been elevated over the past few days, averaging between 23 and 25 degrees Celsius.
I’m uncertain about what to do next. Any suggestions or guidance would be greatly appreciated.
Frequently restarting a computer when it’s under heavy load can indicate that the power supply unit is nearing the end of its lifespan, especially if you’re not noticing any excessive heat from your graphics card. Considering an upgrade to a newer power supply unit may be beneficial. Additionally, ensure your motherboard’s firmware is up-to-date with the newest version available.
Previously indicated are indicators of a power supply unit failing; have you checked if your PSU is still covered by its warranty? Additionally, even if it's not the primary cause of your problems, you should think about obtaining a more powerful CPU cooler, as reaching 90 degrees Celsius is concerning.
I believe it could be challenging to demonstrate that my power supply unit is defective, unfortunately. However, I intend to investigate whether it’s still under warranty. Additionally, I neglected to disclose that within Windows 7 (x64) – Performance information and tools – a notification appears regarding newly detected hardware, advising me to update my Windows Experience Index. I suspect this relates to a new graphics card; nevertheless, each time I've initiated this refresh process, the computer has automatically restarted after approximately one minute.