My computer gets stuck almost always when I try to use it.
My computer gets stuck almost always when I try to use it.
Hello all, My PC crashes and I don't know how to proceed. Suddenly, monitors go black, the fans start to spin at default speed. The pc doesn't shut down entirely, but no input is possible, no output is visible or audible (except the fans), even the power up button on the front of the case doesn't respond. I always have to lean to the back of the case, turn off and on the power switch there and then start the PC anew. This happens every other day (on average, sometimes 2x a day, sometime few days are fine) for some time now. It occurs without any obvious reason. It can happen when I'm working. It can happen during gaming. But also many times when just the web browser was running, or even when I havent yet starting to do anything, just looking on a desktop right after booting up. It seems to happen more during work, but that could be some sort of observation bias, since most of the time this pc runs, softwares like 3dsMax, CAD, etc are open. I've spent some time with tools a computer layman like me can wrap his head around: - I've run antivirus and antimalware tests - I checked my disk(s) health via diagnostic tools - I've run system file check - I've updated my drivers. As it happens for months now, some more than once. - I've updated UEFI drivers. Something I didn't know was a thing one should do, until then. - I've cleaned the registry - I've checked the Event Viewer. No log there, that I could link to the crashes (except the one after the reboot, which points out that system was shut down incorrectly last time). - I've run memtest from usb flash disc - The tools checking the CPU temperature do not show any spikes, max temp is at 69°C (156 F), usually 55-60°C (130-140 F) - I do not have log of GPU temperatures, but since this often happens with nothing GPU draining going on, during those crashes I assume it stays at the usual 37°C (98 F). - during this period I once cleaned re-installed the system (Win10) and some time later updated from Win10 to 11. - at this point I considered if something isn't wrong with power supply, but here starts the territory I don't know anything about. Voltages, watts, how to log them when system suddenly shuts down,... Here onward I'd ask for help of people who knows what steps to take to identify the culprit. For a longest time, I wasn't able to reproduce this crash. Until recently. One particular work file triggers this every time, shortly after I open it. It is an Archicad file (CAD software, for civil engineering, architecture documentation), heavy one, provided by client. This file doesn't trigger this on any other of 2 pcs of my friends I tested it on. Even with this option now in hands, the points stated above (about event viewer, temperature,...) stand. Is there a way for me identify what source of this trouble is, before I delve into switching each part one by one with spares (which I currently do not have)? A step I somewhat fear, since last time I've had to put apart/together PC was 20 yaers ago and that one was cheap old thing, not a source of my livelihood. And since any good service repair shop isn't anywhere close by... Thank You. CPU : AMD Ryzen 9 5950X 16-Core Processor Memory : 2x DIMM PATRIOT Viper 4 Blackout DDR4 64GB,(=128GB), 130981MB(3333) Motherboard : ROG CROSSHAIR VIII DARK HERO OS : Microsoft Windows 11 Pro GPU : NVIDIA GeForce GTX 1650 SUPER Hard drives : Samsung SSD 970 EVO Plus 1TB(931GB,SCSI), Samsung SSD 980 PRO 1TB(931GB,SCSI) Power source: CORSAIR ATX 750W RM750x (2018) BIOS version: 4402
You can download a tool called Cpuid Hwmonitor, which is free online at that link. It shows your voltages right next to what should be there. A little bit too high or low is usually not good. Even if you ran Memtest, try taking out one piece of ram and see if the problem stays the same, then try another one. You could also change Windows power settings to see if that helps at all. Do you have any USB items plugged in? Try unplugging them one by one to check if something is causing it.
I have been looking for a 128GB Patriot Viper 4 Blackout memory kit online and haven't found any data sheets yet. Most of the stuff I see is just two sticks of 64GB RAM each, not 128GB. Can you please send me an exact part number? It might help if your RAM comes from a qualified vendor for your motherboard. I know why you need that much memory, but it's surprising to learn 64GB DDR4 sticks are available these days. Maybe I'm just out of touch with the latest tech. Based on what you said, I think the problem is likely related to RAM. Did MemTest pass without any errors? Are you running your RAM at its original speed or do you have XMP overclocking turned on? If your memory runs at 3600MT/s or higher, try turning off XMP and see if your system works better at the standard JEDEC speed (around 2133 or 2400MT/s). If friends let you borrow some RAM from their computers, it might be worth trying that instead. This only applies to DDR4 sticks, not older ones like DDR3 or newer ones like DDR5. Even though your power supply is about seven years old, the RM750X series should easily handle a 5950X and GTX1650. Checking the specs on your specific card might show if it has a seven-year or ten-year warranty. This GPU is quite old; I have a standard GTX1650 in my old gaming setup. Are you using Nvidia's Game or Studio drivers? In theory, the Studio Driver (if available for your card) could be more stable than the Game one. I run Nvidia Studio drivers on my 7950X editing rig. Do I assume you have a big and cool CPU cooler? Something like a Thermalright Peerless Assassin series or an AIO fan that is at least 240mm, maybe even bigger? As this review shows, it's easy to push the 5950X power up in some situations. https://www.techpowerup.com/review/amd-r...0x/19.html I see about 190W to 200W on my 7950X (with a Noctua NH-D15 cooler) when running in Handbrake mode while checking HWMonitor. https://www.cpuid.com/softwares/hwmonitor.html If you use a very small CPU cooler, your 5950X might be getting too hot or throttled.