Multiple blue screens, can't fix the issue
Multiple blue screens, can't fix the issue
Hello,
My partner's computer has been experiencing occasional shutdowns and blue screen issues lately. These problems have been less frequent before, but they've started to increase again. After the latest blue screen, the screen would flicker and stutter briefly during gameplay. I'm not very familiar with minidump troubleshooting, so I'm hoping someone can help.
The crashes mainly occur while playing Diablo IV. Minidumps are available in the download link below. Any guidance or support would be greatly appreciated.
System details:
- Windows 11 Home 64 Bit
- AMD Ryzen 9 5900X
- nVidia GeForce RTX 3080 Ti
- ASUS ROG STRIX B550-F WiFi
- 32GB DDR4 Corsair RAM at 3600MHz
- 2TB Samsung 980 Pro SSD
Minidumps: https://mega.nz/file/dFUX2SJK#tGktLS8IaT...OOE4q_yv4w
Thank you for your prompt reply. I'm familiar with event viewer, but I've found myself struggling to figure out this issue—I thought minidumps were my last option and was caught off guard.
The PSU is a BoostBoxx Power Boost 850 watt power supply, certified to 80 Plus Gold standards. The computer was built by an unknown manufacturer; I don't recall the exact make or model.
The disk drive is roughly two-thirds full, with 660 gigabytes available out of 1.8 terabytes.
Event viewer recorded blue screen events, and another recurring problem remains unsolved—though I couldn't connect to it. See the image below:
https://imgur.com/a/inpHiyy
View: https://imgur.com/a/inpHiyy
Reliability details are also posted in the same image, though I don't see much there myself.
Open Reliability History/Monitor (main window, adjust the view to show weeks, widen the window so everything is visible, capture the screen, and share that image).
Note:
https://windowsloop.com/how-to-see-relia...n-windows/
= = = =
Are you aware of "dism" and "sfc /scannow"?
Begin with the built-in Windows troubleshooters. They might detect and resolve issues.
Next:
https://www.windowscentral.com/how-use-d...s-10-image
https://www.lifewire.com/how-to-use-sfc-...es-2626161
Hope these tools help: Explorer appears to be experiencing several problems.
= = =
In summary, a growing number of errors and inconsistent errors often indicate a failing power supply unit.
But the next step is to shut down, unplug, and open the case.
Remove dust and debris.
Check that all connectors, cards, RAM, jumpers, and case connections are securely positioned.
Use a bright flashlight to look for any signs of damage.
Probably just a few loose components...
The imgur has been updated to include week view reliability monitor and DISM/SFC results.
I am not sure which of the Windows troubleshooters you want us to run? The explorer problem is a one-time incident, this flickering and explorer shut-downs has not happened before.
All connections seem to be firmly in place, I see no obvious damage either. I suspect it's a PSU failing in that case, given no other obvious errors in that or DISM/SFC results?
Windows troubleshooters: System > Troubleshoot > Other troubleshooters.
Use the relevant troubleshooter for any issues you encounter.
Quick and straightforward, though results may be general and vary.
DISM/SFC can detect and repair corrupted or faulty files, offering feedback as needed.
= = = =
Reliability Monitor indicates critical issues (Applications, Windows, Misc.) began on August 12th.
Check the upcoming dates by scrolling to the right if possible.
A growing number of different errors often signals a failing or underperforming PSU.
No need to open "View technical details," but it might still provide useful info.
DISM/SFC will eliminate software-related problems.
= = =
What is your PSU make and model? Consider its wattage, age, condition (original, new, refurbished, used).
Do you have another functioning PSU available for testing? Use only the cables that came with the test unit.
Also, confirm that all essential data is backed up in at least two separate locations away from the system.
Make sure these backups are recoverable and readable.
We haven't encountered any Windows issues beyond Explorer behaving oddly in this case, so I believe the Windows troubleshooter won't be very helpful here.
I might have written things a bit unclear earlier. The PSU details are as follows—it's original to this build and new at the time. I wasn't familiar with the make and model until I saw it on the spec sheet; BoostBoxx isn't a company I'm aware of.
We don't have a test PSU, which isn't a problem for us since we can easily replace it and check if it resolves the issue.
Besides what was mentioned before, the three dumps indicate failures during various operations, yet they share a common issue: memory access problems. One dump seems to fail due to nvlddmkm.sys, the Nvidia graphics driver, though this might be unrelated and simply a memory-related error. You're increasing your RAM's speed to 3200MHz, which matches its rating and the CPU's capability, but it remains overclocked. I recommend deleting the DOCP or XMP profile in the BIOS settings so the RAM operates at its native speed of 2133MHz. We should then test stability at that speed.