Mouse intermittently fails. All attempts to fix it have been unsuccessful.
Mouse intermittently fails. All attempts to fix it have been unsuccessful.
I'm at my wit's end. Nothing I do relieves me of the torment that is my mice.
My mouse just stops working randomly as I use my PC. There doesn't seem to be any rhyme nor reason why it does this. the only way I get it to work again is by unplugging it and plugging it back in again.
It's not my ports. All other devices connected to any of my other USB ports work, I've connected my mouse to different ports, I've changed my mouse twice already, USB suspend is turned off in all circumstances, my PC can't turn off any of the USB ports, or any mice connected, there's no rhythm to the failures, my PC could just be idling when it stops working, sometimes it stops working literally 5 seconds after I replugged it, sometimes it cuts out every minute, sometimes it won't cut out at all throughout the whole day. Yes, I've tried safe mode, yes I've restarted the PC multiple times, I've removed any and all mouse drivers multiple times, I've restarted with mouse drivers removed, etc etc etc.
Everything is up-to-date.
I've had 2 of my 3 USB-C ports fail one time, but those just started working again after a few restart, so I don't know if that has anything to do with it, but my mouse isn't even USB-C, so...
Welcome to the forums, newcomer!
Please note that regarding your specifications and peripherals, we currently lack clear details. When sharing a troubleshooting post, it's important to provide complete system information. List your specs clearly as follows:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the age of the PSU, along with its make and model. Also, mention the BIOS version for your motherboard at this time.
For this thread, also detail all connected USB devices and peripherals linked to your motherboard or platform.
I’ve experienced two failed USB-C ports out of three, but they’ve started working again after a few restarts. This might relate to a driver or OS issue. Did you upgrade the platform (swap motherboard) without reinstalling the OS?
Moved this thread from the Components section to the Computer Peripherals section.
You might want to turn off Fast Startup since it can lead to unexpected issues, particularly after a full restart.
To disable:
Look for Control Panel in the Taskbar Search, then open Control Panel. Adjust the view to Large/Small Icons and switch to the "Power Options" section. In the left panel, select "Choose what the power button does" and uncheck Fast Startup under shutdown settings.
This setting mainly impacts HDD users, was only partially implemented at launch, and hasn't been properly addressed. Disabling it could resolve some problems.
This appears to be an intermittent malfunction likely due to a faulty or disconnected link somewhere along the mouse or its cable. Consider these actions.
1. Check if the light inside the mouse turns off when it stops working. A sudden power loss suggests the mouse is receiving no electricity, helping identify the faulty wire.
2. Test another mouse using the same ports. If a functioning mouse also encounters the same issue, the problem is probably in the ports, not the mouse or its cable.
3. The fault could lie within the cable itself, often near flex joints. This task may require assistance. Hold the connector firmly at one end and gently manipulate the cord while moving it back and forth. While doing so, move the mouse to observe if it works. Repeat the process at the other end where the wire connects to the mouse. As an alternative, slowly traverse the cable’s length, bending it between your hands, to see if this triggers or resolves the issue. If any of these steps reveal a recurring problem along the cable, you can pinpoint the repair location. IF the test confirms a broken wire inside the cable, you’ll need to decide whether to fix it or replace the entire mouse.
4. Another approach is similar to step 3: only grasp the connector at one end and gently shake it within the socket. This may cause a loose contact or, more likely, dirty contacts, which could be resolved by cleaning them.
And I recommend checking Reliability History/Monitor and Event Viewer. Either of these tools might be recording an error code, warning, or informational message shortly before or during the periods when the mouse fails to respond.
I apologize for not mentioning it earlier, but I own a Lenovo Legion 5 Pro 16IAH7H.
12th Gen Intel i7 12700H
NVIDIA RTX 3070 with an 8GB dedicated GPU and an Intel Iris Xe integrated GPU.
Initially came with 16GB DDR5 (4800MHz) RAM, later upgraded to 32GB DDR5 (4800MHz).
Stock included a 1TB M.2 SSD; I added another 1TB SSD M.2 NvMe after upgrading the memory.
According to my understanding, all modifications and expansions are compatible with the motherboard.
I believe the BIOS is current, and Lenovo's auto-detect system doesn't flag any new updates.
For connected peripherals:
No extra monitors or devices are linked.
A HyperX USB headset is connected; the microphone isn’t attached.
I have an HTC Vive Pro 2, but no accessories are currently plugged in.
There’s a Samsung Shield 2TB external SSD connected via USB-C.
One USB hub is connected, with only a USB microphone plugged in.
The mouse I use is a brand-new Steelseries Aerox 5. The previous model was an Aerox 3, which had the same issues. Before that, it was a wireless mouse that stopped working completely and was discarded. I don’t recall the exact brand or model.
Regarding suggestions to change the mouse, I’d like to refer back to my original post where I mentioned changing it twice already. I’ve also switched the cable between the mouse and PC, but that didn’t help.
There’s no sign that the mouse is actually shutting off. The Steelseries software still recognizes it as connected even when it stops, and there’s no Windows “disconnect” sound when it malfunctions. When I reconnect it, I hear the Windows disconnection/connection sound again.
I considered checking the Event Viewer, but I can’t see any relevant errors at the moment.
To respond to
@Paperdoc
; I thought perhaps the cable was the issue, but even if I use a new one, it still behaves the same. It seems there are no inconsistent connections.