Maybe it's the PSU?
Maybe it's the PSU?
Hello!
My PC just powered off completely and didn't come back on. After a few minutes, I disconnected everything to avoid using my UPS and switched to another outlet. The tower turned on, so I checked the UPS thinking I might have fixed the problem. Then the PC shut down again, and it wouldn't restart right away either. I waited an hour, repeating the same process. It would start for a moment, then shut down and fail to restart. I think the power supply might be the issue. The fan is located at the bottom of the tower, pointing downward toward the floor. Poor airflow could cause overheating and sudden failure.
Thanks,
Gary
My PC
When sharing a troubleshooting thread, it's standard to provide complete system details. Please format your specs as follows:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
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Include the age of the PSU along with its make and model. We request users to add their specifications directly in the thread body, as these details may change over time. If they do, this thread and related advice may become irrelevant for you.
I suspect the PSU might be the issue. Consider sourcing a more powerful PSU suitable for your system and see if the problem continues.
I'm not sure about this. I've worked with PCs before (the last one was from 2007), but this one was bought by the school because it was a teacher's, and they let me take it when they replaced our old ones. The home PC had failed completely. It came without any documentation or specifications.
I'm certain it's a CyberPower model and was purchased by the school in 2017. I did upgrade the memory to 16 GB DDR4, which is the only modification I made.
Edit: I plan to include my specifications for the build next summer. Free time isn't something teachers usually have during the school year.
I'm checking if the PSU is located in a compartment at the bottom of the tower. Without taking it out, which would mean disconnecting it from everything (something I'd prefer to avoid unless I'm sure it's the problem), I can see from the back that it's an EVGA 100-240v 60/50Hz model. If it sounds like the likely cause, I'll go ahead and remove it.
Download and execute HWinfo64, link:
https://www.hwinfo.com/download/
Operate in Summary mode and capture the screen of any opened window. It will display your PC specifications, excluding the power supply unit. Share the image on platforms like www.imgur.com and provide the link here.
Note: This will only give limited information if you can boot into the operating system.
Capture a photo of the PSU as well. There is a small possibility we might recognize its model from the appearance.
Photograph the internal components of the PC as well. This will help us identify what we are working with.
You don’t need to disconnect the power cables to partially remove the PSU. If it appears to be a low-end EVGA, fully-wired unit, you likely won’t be able to extract any power cables from it.
However, you might try unscrewing the two screws securing the PSU and pulling it out enough to view the label (showing watts and amps). This label is crucial as it reveals the PSU model and other details. After removing the PSU, take a picture of its label to share.
If the issue is with the PSU itself, you should remove it regardless. You can proceed with that step now.
The label on the back indicates Cyberpowerpc ET8068-11213, yet specifications aren't visible. The motherboard claims B360M Xtreme (currently unavailable), and the GPU is listed as MSI GeForce GTX, but no model or series details are present on the actual part.
Et8068-11213
I took some pics. Trying to figure out how to attach them. In the meantime, I did see part of the PSU model #. There is a small window in the metal container where the PSU sits. It reads: 100-GD-0600 B1
Does that help?
True. But if it's not, the way they made the cables so hard to reach in that situation makes it a nightmare to return. Might as well upgrade, but I was building a new one this summer anyway.
I miss the old towers. Everything was accessible. Easy to access various components. Now you have cases within cases. Sheesh!