LTT, my Comcast visitor is arriving tomorrow. I have an Arris DOCSIS 3.1 modem, but it’s not performing well.
LTT, my Comcast visitor is arriving tomorrow. I have an Arris DOCSIS 3.1 modem, but it’s not performing well.
The screws should be straightforward to remove and reattach. How often do you adjust the coax devices? This tends to happen every few years for me. What rates are you charging? Is your computer linked directly to the modem? Which model are you using? Usually Arris products work well, though there are many different brands.
It seems scew in one place would be fairly simple. I’ve needed tech support often because the network here (Albuquerque, NM) is really poor. A lot of folks still use DSL and the cables are of poor quality. Everyone tends to fix things too easily—making it nearly impossible to switch modems. I once got a defective Amazon device and several from Comcast; I’m not sure if this is some kind of curse. My computer connects straight to the modem, but I’m only getting about 25-30 Mbps. It’s like using an Arris surfboard from the 90s.
Arris manages multiple Docsis 3.1 Modems. You're seeing these stats because of how you verify them. Also, you're using speed test servers close to Denver, which are being upgraded by Comcast and deploying Docsis 4 there. Possible cause could be the connectivity changes.
Are you talking about BNC connectors? DOCSIS is simply DOCSIS. After logging in to Comcast's site, you can view the list of compatible modems on the Customer Owned Modem page. Verify your DNS settings. You're likely still using Comcast's own system. There are probably many faster options available beyond the standard ones for a quicker connection.
I had to verify maybe! Yes. In the past my family relied solely on Macs. But my friends used coax for LAN gatherings, and cable internet had a tricky setup on their coax cable that made it slide over the modem's screw hole. I’m familiar with it as a simple or quick connect for coax—do you know if this matches BNC? My issue is that when I contact Comcast to troubleshoot my connection and confirm the modem’s status, they push me to tighten the cable so hard. It’s frustrating. People say the last person who tried wondered why the previous one forced it so tight. If a compatible adapter existed for coax to slide easily, that would help. I was thinking back in summer when I called and said I’d cancel because my internet kept dropping. The operator claimed to have checked 100mbs, but it’s nowhere near that. That’s something to double-check. I try to avoid the Comcast site as much as possible because it’s confusing. Personally, I believe the speed is at most around 50mbs on Steam. That’s a solid suggestion! Hit me with some options to try ^_^ Oh! Sorry about that, The Sb8200.
It seems like you're experiencing a disconnection issue, possibly due to a signal problem. The support team should be able to resolve it, though they might restrict downloads if the servers are overwhelmed. Steam isn't ideal for testing because heavy server traffic could affect performance.
OMG you got it! There were multiple issues at once. The physical cable near the poll was damaged, the tech thought maybe birds had chewed through it, the signal to the house wasn’t strong, and the internet junction box seemed to belong to a different ISP trying to mess things up. It looks like CenturyLink and Citylink have been involved in some questionable activities. Eventually, the problem got fixed and the connection improved significantly. Now I’m using Spotify and YouTube a lot while around the house. I couldn’t test the ping properly because of the problems, but when I checked steampowered.com it worked fine—about 32 bytes, quick response times, no losses. Speedtest.net also shows better results now: https://www.speedtest.net/result/17211193010
Comcast relies on freelancers who get paid per task, not per hour. This makes it possible to identify the nature of their work.