Looking for guidance on the steam refund policy?
Looking for guidance on the steam refund policy?
I've been searching online and I can't seem to find any good advice about it, but does anyone know if attempting 3 refunds in a week or so's span will set off the suspicion alarms? I've already attempted 2, 1 denied, 1 went through. I just don't want to tip off their warning systems in case that marks me as suspicious and/or a fraud. In case anyone was wondering, here are the reasons and the games attempted to refund. 1. Nekopara Vol.1 (played 8mins, owned since July 1st) reason: grew out of weeb phase (denied because owned for too long) 2.Jackbox Party Pack 2 (played 1.8 hours, owned since yesterday) reason: sale went on today and just wanted to save some money (accepted) And I was going to refund Titanfall 2 (26 minutes played, owned since yesterday) while I'm at it since it's not as exciting as I remember it being on console, but I'm not so sure anymore. I apologize if this seems like a stupid question. Thanks in advance!
They probably won't flag it. It seems mostly handled automatically, and only a dispute could trigger a flag. Similar to games with big launch issues where you get full playtime without being able to actually play.
Steam typically issues a full refund if you haven’t played for less than two hours within fourteen days. If you’re near the two-hour threshold or the 14-day window and ask for refunds repeatedly each month, you might be marked as a possible abuser. Usually, this results in one of two outcomes: a temporary suspension from the Refund System or a restriction to refunds only in your Steam wallet. Steam sales are an exception—buying a game, requesting a refund within the time limit, and repurchasing it during the sale won’t affect your balance. If your first refund attempt was denied because it wasn’t within the allowed period, it won’t count. Similarly, if you bought the second title right after and refunded it, it also won’t be applied. Essentially, you’re allowed to request a refund.