F5F Stay Refreshed Software PC Gaming Le service d'assistance EA n'est plus disponible.

Le service d'assistance EA n'est plus disponible.

Le service d'assistance EA n'est plus disponible.

Pages (2): 1 2 Next
M
Metilwulf
Member
Find
70
05-20-2023, 12:59 AM
#1
I played Mass Effect: Legendary Edition last night on Steam and struggled to keep it running for 6 to 10 hours. EA support was unreachable no matter what I tried. When I finally got to an email address, they told me it auto-closed unless I clicked resume. Clicking resume led me to a self-help section. It seems EA has cut all customer service support. Even on the EA answers forum, admins aren’t responding. My main request is help—please assist so I can enjoy my game. I believe people should avoid EA if they won’t fix their users’ issues. They used to have great support, but it’s clearly changed. The problem message says the game can’t launch and running as admin gave me this error.
Reply
Reply
M
Metilwulf
05-20-2023, 12:59 AM #1

I played Mass Effect: Legendary Edition last night on Steam and struggled to keep it running for 6 to 10 hours. EA support was unreachable no matter what I tried. When I finally got to an email address, they told me it auto-closed unless I clicked resume. Clicking resume led me to a self-help section. It seems EA has cut all customer service support. Even on the EA answers forum, admins aren’t responding. My main request is help—please assist so I can enjoy my game. I believe people should avoid EA if they won’t fix their users’ issues. They used to have great support, but it’s clearly changed. The problem message says the game can’t launch and running as admin gave me this error.

Reply
Reply
C
Charlizard_
Junior Member
Find
11
05-20-2023, 07:32 AM
#2
I purchased the game on Steam, not G2A, and I didn't pirate it either.
Reply
Reply
C
Charlizard_
05-20-2023, 07:32 AM #2

I purchased the game on Steam, not G2A, and I didn't pirate it either.

Reply
Reply
R
RepoRizer
Posting Freak
Find
872
05-20-2023, 08:22 AM
#3
Steam offers a kind and flexible return process.
Reply
Reply
R
RepoRizer
05-20-2023, 08:22 AM #3

Steam offers a kind and flexible return process.

Reply
Reply
M
mrsmanga
Member
Find
68
05-21-2023, 03:34 PM
#4
It seemed many were involved initially, but for the specific matter, reach out to Valve since it's a game on their site. In the worst case, they might offer a refund.
Reply
Reply
M
mrsmanga
05-21-2023, 03:34 PM #4

It seemed many were involved initially, but for the specific matter, reach out to Valve since it's a game on their site. In the worst case, they might offer a refund.

Reply
Reply
C
csige791
Posting Freak
Find
818
05-23-2023, 02:05 PM
#5
I understand this might seem a bit silly, but I don’t have a luxurious lifestyle. This was just extra cash from my paycheck. If I want a refund, I’d have to wait a week for it to arrive and I’m unsure when the sale will end, so I might not be able to use it right away.
Reply
Reply
C
csige791
05-23-2023, 02:05 PM #5

I understand this might seem a bit silly, but I don’t have a luxurious lifestyle. This was just extra cash from my paycheck. If I want a refund, I’d have to wait a week for it to arrive and I’m unsure when the sale will end, so I might not be able to use it right away.

Reply
Reply
S
SoLenox
Junior Member
Find
4
05-23-2023, 05:02 PM
#6
We've all experienced this before...
Reply
Reply
S
SoLenox
05-23-2023, 05:02 PM #6

We've all experienced this before...

Reply
Reply
E
Erykane67
Member
Find
122
05-31-2023, 12:34 PM
#7
I really liked Mass Effect and thought the remastered trilogy at 15 dollars would be great.
Reply
Reply
E
Erykane67
05-31-2023, 12:34 PM #7

I really liked Mass Effect and thought the remastered trilogy at 15 dollars would be great.

Reply
Reply
J
JEFF_JEFFERSON
Senior Member
Find
627
06-20-2023, 10:53 AM
#8
Consider giving EA more time to address your concerns. Tech firms typically take their time with responses. I believe Steam offers a 14-day refund window, potentially extended if you haven’t played much. I’m reviewing the screenshot you shared and noticed the background might be unclear. Are you launching the game through Steam because that’s where you bought it? You’ll need both Steam and Origin active to play. Also, ensure your EA account is linked in Origin if you have multiple accounts. You might already be handling these steps. Don’t stress over this specific promotion—this is the standard price when the game is on sale. Steam usually runs promotions roughly every two months, and sometimes randomly for certain titles. Stay calm. No single transaction on Steam changes that way.
Reply
Reply
J
JEFF_JEFFERSON
06-20-2023, 10:53 AM #8

Consider giving EA more time to address your concerns. Tech firms typically take their time with responses. I believe Steam offers a 14-day refund window, potentially extended if you haven’t played much. I’m reviewing the screenshot you shared and noticed the background might be unclear. Are you launching the game through Steam because that’s where you bought it? You’ll need both Steam and Origin active to play. Also, ensure your EA account is linked in Origin if you have multiple accounts. You might already be handling these steps. Don’t stress over this specific promotion—this is the standard price when the game is on sale. Steam usually runs promotions roughly every two months, and sometimes randomly for certain titles. Stay calm. No single transaction on Steam changes that way.

Reply
Reply
T
TommyHU3_
Member
Find
153
06-21-2023, 10:53 AM
#9
They (Steam and EA) have been connected since when I played Battlefield. The EA app isn't original; EA stopped letting direct downloads, so you can only use the EA app now.
Reply
Reply
T
TommyHU3_
06-21-2023, 10:53 AM #9

They (Steam and EA) have been connected since when I played Battlefield. The EA app isn't original; EA stopped letting direct downloads, so you can only use the EA app now.

Reply
Reply
G
gigi_thefirst
Junior Member
Find
49
06-21-2023, 05:16 PM
#10
They use an email address or online form to connect, and they also offer live support through a chat feature that works around the clock.
Reply
Reply
G
gigi_thefirst
06-21-2023, 05:16 PM #10

They use an email address or online form to connect, and they also offer live support through a chat feature that works around the clock.

Reply
Reply
Pages (2): 1 2 Next