Laptop appears halted at speeds between 0.3Gz and 0.5Gz
Laptop appears halted at speeds between 0.3Gz and 0.5Gz
Hello everyone, I’m sharing this to check if anyone else has faced the same problem or knows a solution. My wife’s old laptop (a Dell Latitude 6th gen i5) is still in use, but the second battery seems to be losing charge—showing only 6%. After that, the device runs very slowly. I’m curious if this is connected to the battery issue, since performance can be affected by it. The CPU appears to be stuck at low utilization levels, hovering between 0.30GZ and 0.50Gz (roughly 15-17% use). It doesn’t seem to be throttling due to heat, staying around 50°C. I’ve used HWMonitor, tried booting from an Ubuntu USB, adjusted power settings, and even disabled Intel Speed Step in BIOS. Still, the laptop runs sluggishly. I’m wondering if a recent Windows update, malware, or another factor might be causing this. I only mention it because the IT desk at work recently dealt with similar cases on some Toshiba Dynabooks—they all ended up stuck at low speeds. They had four of those within three weeks. At the desk, they returned the devices via RMA, but I can’t do that for my wife’s Dell since it’s beyond warranty. Updated May 29, 2022 by Kilrah
I can't directly download files or run CrystalDiskInfo on your system. However, you can open CrystalDiskInfo yourself and check the drive statuses there. If you need help interpreting the results or understanding the specs, feel free to share the information and I’ll assist!
Some laptops enter a slower mode when the battery is damaged, as you've already tried taking it out. This might prevent them from running at full speed again without a functional battery. Keep in mind that I took out the formatting so the message stays clear on this dark-themed forum.
The problem is that it doesn't reach 100%. It remains stuck between 15% and 17% regardless of actions.
@Vulture78 Run ThrottleStop and clear the BD PROCHOT box on the main screen. This is a common throttling method used on Dell laptops. Post some screenshots of ThrottleStop if you need help.
It seems to function properly. Your laptop uses Speed Shift Technology, though Dell took time to adopt this Intel CPU feature. You can activate it with ThrottleStop. Also, ensure the older SpeedStep remains enabled in the BIOS.