Labelled my PC as incorrect Wi-Fi network.
Labelled my PC as incorrect Wi-Fi network.
Have you tried a fresh internet connection? Previously, I connected via Ethernet with BT plugged in, but Wi-Fi appears on speedtest.net as BT with very poor performance. On Ethernet it shows 'Network,' and even when connecting wirelessly, the name works but the IP remains under BT. They offered Wi-Fi boosters despite my complaints—it’s just a frustrating problem. Anyone else experience this and know a solution?
You’re linked to your superhub’s Wi-Fi, not a neighbor’s public hotspot. That means the “bt ip” refers to your device’s connection details, and the slow speeds could be caused by network congestion, distance from the router, or interference.
It handles both wired and wireless options, all within my setup.
What rates are you receiving from Virgin? What actual speeds do you observe during tests when connected via Ethernet? Try disconnecting your Virgin gateway for roughly an hour, then reconnecting to see if the results improve. It's not unusual for speed test servers to recognize you as coming from a different ISP. ISPs often share public IP ranges with their customers that are nearby, which speed test servers may not be aware of. Some ISPs also lease parts of their network from other providers, particularly when they have better reach in remote regions—this could lead the speed test server to assume you're using the main ISP. On speedtest.net, you can select your preferred Virgin server and run the test from there. If your connection speeds match what you're paying for, it suggests the BT IP might not be a concern.
It would be surprising if Virgin Media appeared as BT. I've never noticed misreporting by these major UK ISPs directly. That seems unusual. What connection speed do you get on WiFi? Have you tested other gadgets like phones? Did you use a different Ethernet cable, since a faulty one might drop to 10Mbit in rare cases? Did BT include any software? I’d really like to see if it’s possible to boot from a Linux USB drive, as it feels like a forced VPN setup.
The wireless works for a few gadgets, including certain phones that display a connection as BT. Attempting a direct link still results in the same problem.