F5F Stay Refreshed Hardware Desktop It fails during gameplay yet functions properly after restarting.

It fails during gameplay yet functions properly after restarting.

It fails during gameplay yet functions properly after restarting.

S
skydude45
Junior Member
15
10-30-2020, 09:31 PM
#1
Hello This might be a though one to crack. I have been having this weird issue for months now and have been unable to figure out what causes it nor what the solution is. I am using an M.2 to store games on (F: drive), but sometimes when playing games that are on the SSD the game just crashes. When trying to launch the game afterwards I just get the "Install" button in the game launcher as if the game never was installed. Accessing the files on the drive stops working too. File explorer let's me access some surface level folders but if I go too deep in the file tree I get an error (see spoiler tag): Spoiler Looking in the Event Viewer shows me that there is a ton of warnings about an error was detected during a paging operation (image in spoiler). Spoiler Now comes the weird part. Whenever the system is restarted the drive works fine until this issue randomly appears once more. Games that causes issues (along with others I probably have forgotten): Tom Clancy's The Division 2 Genshin Impact Beat Saber Things I've tried to solve this issue: Update BIOS to newest version. Swap the SSD for another known good. Clear CMOS. Change what M.2 slot the SSD is connected to. I am going to attact an Event Viewer file if you want to see the errors in more detail (had to zip it otherwise file was too big): M2 is going bananas.zip At this point I'm fearing that the moutherboard is semi-defective. What I would like to know, is whether this is Windows just being Windows or something hardware related. Specs list: AMD Ryzen 9 3900X Gigabyte X570 AORUS MASTER (rev 1.2) Corsair Vengence Pro RGB 32GB (4x8GB) 3600MHz ASUS GeForce RTX 3090 ROG Strix OC SanDisk® Z400s 250GB (C: drive) Western Digital WD8001FZBX 8TB (D: drive) Micron RealSSD C400 256GB (E: drive) Samsung 970 Evo Plus 1TB (F: drive/game drive) Corsair HX1000i 80+ Platinum
S
skydude45
10-30-2020, 09:31 PM #1

Hello This might be a though one to crack. I have been having this weird issue for months now and have been unable to figure out what causes it nor what the solution is. I am using an M.2 to store games on (F: drive), but sometimes when playing games that are on the SSD the game just crashes. When trying to launch the game afterwards I just get the "Install" button in the game launcher as if the game never was installed. Accessing the files on the drive stops working too. File explorer let's me access some surface level folders but if I go too deep in the file tree I get an error (see spoiler tag): Spoiler Looking in the Event Viewer shows me that there is a ton of warnings about an error was detected during a paging operation (image in spoiler). Spoiler Now comes the weird part. Whenever the system is restarted the drive works fine until this issue randomly appears once more. Games that causes issues (along with others I probably have forgotten): Tom Clancy's The Division 2 Genshin Impact Beat Saber Things I've tried to solve this issue: Update BIOS to newest version. Swap the SSD for another known good. Clear CMOS. Change what M.2 slot the SSD is connected to. I am going to attact an Event Viewer file if you want to see the errors in more detail (had to zip it otherwise file was too big): M2 is going bananas.zip At this point I'm fearing that the moutherboard is semi-defective. What I would like to know, is whether this is Windows just being Windows or something hardware related. Specs list: AMD Ryzen 9 3900X Gigabyte X570 AORUS MASTER (rev 1.2) Corsair Vengence Pro RGB 32GB (4x8GB) 3600MHz ASUS GeForce RTX 3090 ROG Strix OC SanDisk® Z400s 250GB (C: drive) Western Digital WD8001FZBX 8TB (D: drive) Micron RealSSD C400 256GB (E: drive) Samsung 970 Evo Plus 1TB (F: drive/game drive) Corsair HX1000i 80+ Platinum

D
drako_sky
Member
166
11-04-2020, 07:57 PM
#2
The processor might be overheating. Are you employing the included heat spreader? Have you taken off the protective film from the thermal pad, or is it broken or absent?
D
drako_sky
11-04-2020, 07:57 PM #2

The processor might be overheating. Are you employing the included heat spreader? Have you taken off the protective film from the thermal pad, or is it broken or absent?

F
Fynero
Member
195
11-09-2020, 08:42 AM
#3
The drive is positioned beneath the headspreader on the motherboard. I confirmed the film was taken out during setup and handled the thermal pad gently while replacing the SSD.
F
Fynero
11-09-2020, 08:42 AM #3

The drive is positioned beneath the headspreader on the motherboard. I confirmed the film was taken out during setup and handled the thermal pad gently while replacing the SSD.

_
_Piotre_
Junior Member
11
11-09-2020, 06:56 PM
#4
Well then it's probably fine, but you can check for sure using HWinfo.
_
_Piotre_
11-09-2020, 06:56 PM #4

Well then it's probably fine, but you can check for sure using HWinfo.

S
SomeNoobKid
Junior Member
17
11-09-2020, 08:19 PM
#5
After spending many hours hitting my head against the wall, I attempted to remove the CableMod extensions for the 24 pin and 3 GPU 8 pin connectors. The problem didn’t occur since then, around a month ago. It could be that some of the extensions are faulty or they introduce a minor resistance causing instability. Either way, the issue is resolved and I’m relieved.
S
SomeNoobKid
11-09-2020, 08:19 PM #5

After spending many hours hitting my head against the wall, I attempted to remove the CableMod extensions for the 24 pin and 3 GPU 8 pin connectors. The problem didn’t occur since then, around a month ago. It could be that some of the extensions are faulty or they introduce a minor resistance causing instability. Either way, the issue is resolved and I’m relieved.

S
Swiftie
Junior Member
12
11-11-2020, 11:32 AM
#6
You're a lifesaver! It's been nearly a year trying to solve this. Finally, I installed an NVMe PCIe card with its own 6-pin power connector, so I thought my board was broken. Thanks again!
S
Swiftie
11-11-2020, 11:32 AM #6

You're a lifesaver! It's been nearly a year trying to solve this. Finally, I installed an NVMe PCIe card with its own 6-pin power connector, so I thought my board was broken. Thanks again!

T
TheNamesAidan
Member
194
11-11-2020, 05:06 PM
#7
I'm here to assist you. It seems you're facing the same issue as me. If this were my case, I'd attempt a fix to avoid needing an NVMe riser card. Using extension cables for the PSU might help—consider removing them and checking if the problem resolves.
T
TheNamesAidan
11-11-2020, 05:06 PM #7

I'm here to assist you. It seems you're facing the same issue as me. If this were my case, I'd attempt a fix to avoid needing an NVMe riser card. Using extension cables for the PSU might help—consider removing them and checking if the problem resolves.

L
live77
Member
194
11-18-2020, 09:12 AM
#8
I’m really glad you found the answer! It’s helpful to know that sometimes the issue isn’t with the drive itself but with the cable extensions. You can return the old drives and get new ones instead of buying another one. Just disconnect the cables and restart your PC to check if the problem continues before spending money on something unnecessary. The extensions you used were from AsiaHorse 16AWG, and you had them for a year before this happened. Thanks for sharing this useful tip!
L
live77
11-18-2020, 09:12 AM #8

I’m really glad you found the answer! It’s helpful to know that sometimes the issue isn’t with the drive itself but with the cable extensions. You can return the old drives and get new ones instead of buying another one. Just disconnect the cables and restart your PC to check if the problem continues before spending money on something unnecessary. The extensions you used were from AsiaHorse 16AWG, and you had them for a year before this happened. Thanks for sharing this useful tip!

K
Kashews
Junior Member
47
11-19-2020, 04:30 AM
#9
I'm here to assist you with anything you need.
K
Kashews
11-19-2020, 04:30 AM #9

I'm here to assist you with anything you need.

D
darthvader2403
Junior Member
17
11-19-2020, 06:13 AM
#10
Update the M.2 firmware on its own, such as with Corsair M.2 using SSD Toolbox version 1.2.6.9.
D
darthvader2403
11-19-2020, 06:13 AM #10

Update the M.2 firmware on its own, such as with Corsair M.2 using SSD Toolbox version 1.2.6.9.