It became extremely hot unexpectedly.
It became extremely hot unexpectedly.
My PC started getting hot after months of use. Previously stable temperatures changed suddenly a couple months ago. I replaced the thermal paste to prevent issues, but soon noticed increased CPU heat until it shut down due to overheating. After reapplying paste, temps returned to normal for a while, then again spiked and forced shutdown occurred. All three paste jobs came from the same 2016 Arctic Silver tube. Should I switch to a new paste? Also, fans adjust speed based on temperature—any advice would be appreciated. Thanks TLDR.
Hello! I'm sorry to inform you that the CPU cooler is under recall due to this problem. Please contact MSI support as soon as possible and try to request a refund. You may also need to replace the cooler with a new one. Thank you for your understanding. Feel free to ask if you have any questions. Cheers! (ﾉ◕ヮ◕)ﾉ*
Here’s a revised version of your sentence:
P.S. You can find the official recall page for guidance on obtaining a suitable replacement.
I'm here to help! What would you like to discuss or work on?
Once I finally removed the screws, I entered the serial number and it indicated I wasn't eligible. -_- "Apologies, your item doesn’t meet the requirements for this swap program. Kindly submit a web ticket and choose Technical Support and Liquid Cooling when prompted if you need assistance."
Submit the ticket and let a representative review your situation. They might attempt to avoid providing a replacement by claiming the recall was issued recently, despite it not affecting this case. The item is faulty and you weren't charged for it. Stay persistent!